Sr. Product Operations Manager

Role Description

We are seeking a proactive and execution-oriented Product Operations Manager to support our Product organization in improving operational efficiency, cross-functional alignment, and consistency in how work moves through the Product Development Lifecycle (PDLC). As a key member of the Product organization, this role will oversee and administer the tactics needed to advance our Product Operating Model while continuously identifying opportunities to improve how we work.

• Align: Work closely with product leadership, Product Managers, and cross-functional business partners to ensure product work is clearly understood, decisions are communicated effectively, and teams are aligned on priorities, dependencies, and readiness.
• Enable: Provide the means for product teams to complete routine and strategic tasks themselves, as efficiently as possible, by administering key processes, maintaining tools and workflows, and bringing structure to how work is prepared, reviewed, and tracked.
• Improve: Work continuously and iteratively to improve how teams work by identifying bottlenecks, reducing time spent on non-core product activities, and strengthening the systems, governance, and operating rhythms that support high-quality product work.

Duties and Responsibilities

• Support and improve the flow of work from intake through discovery, assessment, planning, and delivery by ensuring requests are complete, handoffs are clear, and the right information is available at the right time.
• Oversee the intake process and serve as a first line of review for incoming requests.
• Work with stakeholders to gather the required inputs, improve intake quality, and ensure work is ready for Product review and decision-making.
• Prepare, coordinate, and facilitate recurring forums such as Weekly Business Reviews, roadmap reviews, stakeholder meetings, and leadership sessions.
• Ensure materials are clear, decisions are captured, and follow-up actions are tracked to completion.
• Maintain and improve the product management tech stack, including workflow hygiene, documentation practices, and reporting accuracy.
• Support and improve key operating processes including compliance reviews, cross-functional readiness, and other recurring governance needs.
• Lead or coordinate select cross-functional initiatives in partnership with Product Managers and leaders.
• Use data, reporting, and operational insights to identify trends, inform process improvements, and help the Product organization continuously improve.
• Ensure product operating processes, frameworks, and methodologies remain practical, valuable, and fit for purpose.
• Foster open communication and facilitate alignment between Product, Engineering, Design, Compliance, Operations, Marketing, and other stakeholders.
• Work closely with the CPO and Product leadership to support onboarding, training, documentation, and repeatable ways of working.

Qualifications

• Comfort owning operational work directly while identifying ways to improve how the organization works over time.
• Experience in product operations, program or project management, business operations, product management, business analysis, or similar roles.
• Understanding of the full product development lifecycle (PDLC), including intake, discovery, assessment, planning, release, and cross-functional readiness processes.
• Ability to work iteratively and pragmatically, improving team workflows without over-engineering.
• Logical and analytical mindset, comfortable using data to support recommendations.
• Empathetic attitude to understand the problems faced by colleagues and stakeholders.
• Comfort with ambiguity, resilience to change, and ability to adapt while managing multiple priorities.
• Experience managing task management and workflow tools (e.g., Jira, Linear, Asana, Product board).
• Ability to understand and implement knowledge bases and documentation structures (e.g., Confluence, Notion).
• Experience using product, process, or operational data to drive better decision-making.
• Experience facilitating and presenting in meetings with multiple stakeholders.
• Confidence in working with all levels of the business, advocating for improvements, and driving positive change.

Benefits

• $115,000 - $130,000 a year

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.