Product Operations Manager

Role Description

Ready for a career glow up? As Product Operations Manager, you'll be a strategic operator and systems thinker at the heart of Sephora's digital product ecosystem. The work you do will impact beauty, as you design, run, and continuously improve the operating model that enables Product Management and UX teams to do their best work. You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering modern, scalable, and inclusive digital experiences across web, mobile, and in-store platforms.

• Own the Product & UX Operating Model.
• Drive clarity, consistency, and scale across product ways of working by owning operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications.
• Lead AI-Enabled Process Improvements.
• Identify and apply AI tools and practices to reduce manual effort, improve information quality, increase team productivity, and support faster, better product and operational decisions — while maintaining trust, governance, and compliance.
• Manage Systems of Record.
• Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams.
• Drive Cross-Functional Adoption.
• Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support.
• Act as Connective Tissue Across Teams.
• Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements.
• Strengthen Team Culture.
• Champion a strong, inclusive team environment through thoughtfully designed onboarding experiences, training programs, shared rituals, and recognition celebrations.

Qualifications

• 6–8 Years of Operational Experience.
• A strong background in Product Operations, Business Operations, Program Management, or similar roles, ideally supporting Product, UX, or Engineering teams in a product-led organization.
• AI Fluency with Sound Judgment.
• Demonstrated ability to responsibly apply AI tools to improve productivity, strengthen synthesis and decision support, streamline workflows, and deliver higher-quality business outcomes.
• Systems Thinking & Cross-Functional Influence.
• Strong end-to-end process orientation with the ability to align cross-functional teams around clear operating practices — influencing without formal authority through credibility, clarity, and compelling narratives.
• Outcome-Oriented Mindset.
• Ability to define clear success criteria, execute against desired outcomes, and measure the impact of operational improvements using relevant qualitative and quantitative signals.
• Strong Communication Skills.
• A relationship-driven communicator who builds trust across teams and can effectively engage both technical and business audiences.
• Bachelor's Degree or Equivalent Professional Experience.

Benefits

• The annual base salary range for this position is $121,320.00 - $149,800.00.
• Individuals employed in this position may also be eligible to earn bonuses.
• Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path: Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
• Meaningful Work: Make an impact on beauty and feel the positive change that your individual voice is a part of.
• Health: Choose a healthcare plan with medical, dental, and vision coverage. Sephora fully covers employees’ disability and life insurance.
• Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan.
• Balance: Empowerment to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more.
• Growth: Access to training, development, and tuition reimbursement.
• Perks: 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Volunteer and donation matching.