Senior Product Operations Manager

Role Description

This position is responsible for building and running the operating systems that help Follett Software’s product organization scale across a multi-product portfolio. The Sr. Product Operations Manager partners across various teams to create clear operating cadence, trusted insights, and repeatable launch and prioritization practices that help teams move faster with better alignment.

• Own the product operating cadence across the portfolio, including planning rhythms, roadmap reviews, launch readiness, business reviews, and status communication.
• Build and maintain prioritization, intake, and decision frameworks that help product leaders evaluate tradeoffs clearly and consistently.
• Own and improve the product management tooling strategy across the portfolio.
• Partner with Product Managers, Product Designers, Engineers, and Program Managers to reduce operational friction.
• Own product launch readiness practices, ensuring launches are well-scoped, well-communicated, and operationally ready.
• Build and maintain a living view of the competitive landscape and convert that signal into actionable recommendations.
• Run structured win/loss and churn synthesis in partnership with go-to-market teams.
• Turn product usage data, customer feedback, support trends, market research, and field input into decision-ready insights.
• Partner with teams to define the right metrics and create self-serve dashboards for product leadership.
• Stand up and evolve automated product-health monitoring.
• Create and maintain templates, repositories, playbooks, workflow standards, and tooling conventions.
• Support AI-enabled product and operational workflows.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience in Business, Product Management, Operations, Engineering, Analytics, or a related field.
• 5–7 years of relevant experience across product operations, product management, program management, strategy, business operations, product analytics, or a similar cross-functional role in a SaaS or software environment.
• Demonstrated experience building operational systems, cadences, or decision frameworks that scaled product organizations.
• Strong understanding of modern product operating models.
• Demonstrated ability to synthesize data from multiple sources and translate it into clear recommendations.
• Experience working closely with various teams to drive alignment without formal authority.
• Experience with product analytics and collaboration tools.
• Strong written communication and executive presentation skills.
• High level of comfort with ambiguity and strong attention to detail.
• Demonstrated ability to use AI tools responsibly.

Requirements

• Experience in B2B SaaS serving complex institutional buyers.
• Experience supporting a multi-product portfolio with shared platform dependencies.
• Experience with competitive intelligence programs and market insight functions.
• Experience in a private equity-backed, high-change, or scaling software environment.

Benefits

• Fully remote work, providing flexibility to work from anywhere in the continental U.S.
• Subsidized healthcare plans, including orthodontic coverage.
• Company-paid disability and life insurance.
• Robust Paid Time Off, including Flex PTO, paid parental leave, and paid volunteer service time.
• Retirement savings with employer match.
• Flexible Spending Accounts for healthcare and dependent care.
• Optional supplemental coverages, such as accident and critical illness insurance.
• Meaningful recognition and tangible rewards for achievements.