Product Operations Manager

Role Description

We’re partnering with a company in the SaaS space to find a Product Operations Manager. This role is responsible for establishing and operationalizing the frameworks, processes, and cross-functional coordination required to successfully deliver and scale an existing product portfolio and partner-enabled offerings. This role is focused on ensuring operational readiness for existing products and releases—not defining product strategy or roadmap direction.

• Work closely with Product, Professional Services, Sales, Marketing, and external partners to ensure enhancements, integrations, and partner solutions are implementable, supportable, and scalable.
• Ensure customer feedback is continuously integrated into operational planning and execution through structured engagement with internal and external Product Advisory Councils.
• Operate in close partnership with a senior product leader focused on new product development and launch initiatives, ensuring clear ownership across the product lifecycle.
• This is an individual contributor role with a high degree of autonomy and influence, responsible for driving alignment and accountability across teams without direct reporting authority.

Qualifications

• 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management.
• Bachelor’s degree.
• Clinical trial experience preferred but not required.

Requirements

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners.
• Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable.
• Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution.
• Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability.
• Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability.
• Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models.
• Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning.
• Identify and resolve gaps between product design and real-world customer usage.
• Define and track key metrics related to readiness, operational efficiency, and partner performance.
• Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership.
• Continuously improve processes and frameworks to reduce friction and support scale.

Benefits

• Comprehensive benefits including medical, dental, vision, and life/LTD insurance.
• Strong employer contribution to health premiums.
• A focus on wellness and work/life balance, including flexible work schedules and locations.
• Weekly company-wide standups.
• A collaborative culture centered on innovation, quality, and user experience.