Product Operations Manager

Role Description

We are seeking a strategic and execution-driven Product Operations Manager to drive efficiency, cost, and quality improvements across our delivery team. You will ensure that Flock has the infrastructure and operational processes in place to scale rapidly, all the while tackling some of Flock’s largest and most complex operational problems. The ideal candidate is a leader with strong ownership and bias to action – you are comfortable operating at the lowest level of detail while also driving strategic, scalable improvements across multiple stakeholders.

Qualifications

• 5+ years of experience working in a high-growth, high ambiguity, yet operationally rigorous environment
• Strong leadership and communication skills - proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment
• Excellent operational acumen - able to spot deficiencies in current processes and implement improvements that scale
• High level of ownership - no problem is too big or outside of your scope; willing to jump in, help, and own the outcome
• Strong bias for action - able to launch solutions quickly, test them, and make changes as needed
• Analytics Driven - able to manipulate data to make insights and identify opportunities and solutions to problems
• Identify opportunities to improve existing operations workflows - responsible for driving better quality outcomes for customers while also lowering cost for the business
• Partner with internal and external stakeholders to identify and solve some of the most pressing and complex problems the company faces in delivering products to customers
• Analyze data and build reporting to drive cost improvements across the delivery team

Requirements

• Comfortable operating at a detailed level while driving strategic improvements
• Ability to adapt to constantly changing priorities

Benefits

• Flexible PTO: Non-accrual PTO, plus 11 company holidays
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
• Family Leave: 12 weeks of 100% paid parental leave; birthing parents are eligible for an additional 6-8 weeks of physical recovery time
• Fertility & Family Benefits: $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses
• Spring Health: Variety of mental health benefits, including therapy, coaching, medication management, and digital tools
• Caregiver Support: Partnership with Cariloop to provide caregiver support
• Carta Tax Advisor: 1:1 sessions with Equity Tax Advisors
• ERGs: Four ERGs - Women of Flock, Flock Proud, LEOs, and Melanin Motion
• WFH Stipend: $150 per month for working from home costs
• Productivity Stipend: $300 per year for personal development tools
• Home Office Stipend: A one-time $750 to help create a home office