Product Operations Manager

Role Description

We’re looking for a Product Operations Manager to own how product work gets operationalized across the business. You will report directly to our Head of Customer Operations, Aileen Palmer. This role sits within Operations but is deeply embedded with our technical teams. You’ll partner closely with Product and Engineering Managers to understand what’s being built, anticipate downstream impact, and ensure every launch is fully supported across internal teams and customers. This is a hands-on role for someone who thrives in ambiguity, can connect technical work to operational impact, and takes ownership of getting launches across the finish line.

What You'll Do at Benepass

• Own launch readiness end-to-end
• Drive launch readiness across all product and engineering workstreams
• Build and manage project plans, timelines, and milestones, working backward from launch
• Define readiness criteria and make final go / no-go recommendations
• Run a weekly launch readiness sync to track progress, surface risks, and drive accountability
• Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made
• Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured
• Collaborate closely with our existing Operations Enablement function
• Partner closely with Product & Engineering
• Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work
• Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume
• Translate technical work into clear operational implications and requirements
• Ensure operational considerations are incorporated early in planning, not just at launch
• Own Ops → Product Roadmap & Prioritization
• Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities
• Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases
• Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization
• Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes
• Create launch runbooks that will enable scalable go-live plans as the company grows

Qualifications

• Have experience in Product Operations, Technical Program Management, or similar roles
• Are comfortable working closely with Product and Engineering teams in a sprint environment
• Can take ambiguous inputs and turn them into clear plans, timelines, and outcomes
• Have strong project management and stakeholder management skills
• Communicate clearly and proactively, especially when navigating tradeoffs or risk
• Take ownership seriously and follow through on what you own
• Thrive in a fast-moving, startup environment with high autonomy

Requirements

• 5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
• Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
• Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
• Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
• Ability to translate technical product work into operational impact for internal teams and customers
• Experience building or improving processes, frameworks, or playbooks that scale
• Excellent communication and stakeholder management skills, with the ability to influence across teams

Benefits

• Base salary of $150,000 to $180,000 + equity
• 95% coverage of medical, dental, and vision
• Fantastic benefits, including:
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit
• We offer several team onsites a year
• Flexible PTO