Product Operations Lead

Role Description

The Product Operations Lead is responsible for the tactical execution, day-to-day definition, and functional validation of product requirements. This is an execution-focused role centered on turning business needs, customer feedback, and macro-level roadmap items into clear, actionable delivery slices for the engineering team.

What You’ll Be Working On

• Requirements Definition & Backlog Management
  • Deliver the Core Artifacts: Write clear business requirements, user stories, acceptance criteria, and functional specifications.
  • Maintain the Backlog: Prioritize, refine, and sequence the product backlog in close coordination with product, engineering, and business stakeholders.
  • Roadmap Slicing: Convert high-level roadmap items into smaller, practical delivery milestones and value slices.
• Feature Validation & QA Coordination
  • Functional Validation: Validate newly developed features against initial requirements and expected system behavior before release.
  • Defect Triage: Review QA findings to determine whether issues are system defects, requirement gaps, or usability concerns.
  • UAT Support: Coordinate User Acceptance Testing (UAT) and consolidate feedback from business users and clients.
• Release Tracking & Communication
  • Schedule Ownership: Track product delivery schedules, release readiness, risks, blockers, and open functional decisions.
  • Stakeholder Updates: Provide regular delivery updates and support internal or executive presentations regarding release progress and tradeoffs.
  • Rollout Preparation: Support Go-To-Market (GTM) efforts by preparing customer facing release notes, documentation, and feature limitation communications.
  • Cross-Team Communication: Bridge communication between product, engineering, QA, customer success, operations, and leadership.
• Compliance & Operational Metrics
  • GxP Alignment: Ensure requirements and final release packages adhere to GxP compliance standards, validation protocols, and audit-readiness in a regulated healthcare software environment. Partnering with Compliance and Quality teams to drive automation to make this process as efficient as possible.
  • Performance Monitoring: Track and summarize adoption metrics, usage statistics, and product KPIs to inform future feature prioritization.

Qualifications

• 2–4 years of experience working in Agile software development environments as a Product Owner, Business Analyst, Data Analytics, or similar role.
• Strong understanding of SQL, APIs, JSON.
• Experience using LLMs in support of day-to-day activities.
• Experience in SaaS, enterprise software, or healthcare workflow environments.
• Direct familiarity with GxP compliance guidelines and validated software environments is highly preferred.
• Proven capability to write structured user stories, non-functional requirements (e.g., browser/resolution support), validation rules, and acceptance criteria.
• Strong organizational skills with a proven track record of managing a backlog, resolving day-to-day development blockers, and validating technical deliverables.

Requirements

• The expected pay range for this role is $100,000 - $125,000 USD per year for full time team members.

Company Description

At OneStudyTeam (a Reify Health company), we specialize in speeding up clinical trials and increasing the chance of new therapies being approved with the ultimate goal of improving patient outcomes. Our cloud-based platform, StudyTeam, brings research site workflows online and enables sites, sponsors, and other key stakeholders to work together more effectively. StudyTeam is trusted by the largest global biopharmaceutical companies, used in over 6,000 research sites, and is available in over 100 countries. Join us in our mission to advance clinical research and improve patient care.