Project Manager - Operations Lead

Role Description

GovCIO is currently hiring for a Project Manager - TAP Operations Lead to support the Department of Veterans Affairs Military to Civilian Readiness (M2CR) Transition Assistance Program (TAP). The selected candidate will lead worldwide TAP field operations, including onsite and virtual support, Benefits Advisor coordination, staffing readiness, event coverage, and operational reporting.

This role oversees day-to-day operations for a geographically dispersed workforce supporting transitioning Service members, Veterans, families, caregivers, survivors, and other eligible participants. It requires strong resource management, scheduling discipline, client coordination, problem solving, and the ability to operate in a dynamic Federal environment.

Please note: The contract has not been awarded; this position remains unfunded and is contingent upon the award of the contract.

• Creates and manages operational plans for TAP execution.
• Coordinates with regional leadership, Benefits Advisors, curriculum/training, data/reporting personnel, subcontractors, and Government stakeholders to manage schedules, staffing, travel, event coverage, risks, quality, and customer satisfaction.
• Lead TAP operations in accordance with the PWS, approved project plans, operational deployment requirements, quality controls, and coverage requirements.
• Manage daily operations for a geographically dispersed workforce across CONUS and OCONUS installations, permanent sites, itinerant sites, and VA-approved virtual or off-installation events.
• Issue operational directives, schedules, assignments, and priorities to ensure full coverage with qualified, trained personnel.
• Coordinate Benefits Advisor support for VA Benefits and Services briefings, one-on-one engagements, pre-separation counseling support, Capstone support, Military Life Cycle briefings, warm handovers, and Reserve/National Guard events.
• Sustain a regional hub-and-spoke model with command-and-control visibility for high-, medium-, and low-demand locations.
• Partner with VA M2CR, the Government PM, COR, ACORs, installation stakeholders, regional teams, and subcontractors to plan, track, and resolve requirements.
• Monitor staffing, onboarding, background investigations, PIV requests, training completion, vacancies, surge needs, travel, and coverage gaps.
• Ensure timely reporting for schedules, attendance, satisfaction, referrals, staffing/training rosters, travel worksheets, operations reports, and Government data calls.
• Identify and manage risks affecting staffing, scheduling, event delivery, travel, installation access, training, quality, customer satisfaction, data reporting, or continuity of operations.
• Serve as an escalation point and provide accurate updates to the Program Manager and Government stakeholders, including same-day acknowledgement of Government requests during regular duty hours.

Qualifications

• Bachelor’s degree or commensurate experience
• 8+ years of relevant experience
• Demonstrated expertise leading teams and managing national-scope projects in the Federal Government or Department of War
• Proven experience managing day-to-day operations of a geographically dispersed workforce
• Proven experience issuing directives and schedules necessary for effective project management
• Experience managing operational schedules, staffing coverage, project status, risks, issues, quality inputs, and client reporting.
• Ability to coordinate operations across multiple locations, stakeholders, and delivery modes, including in-person, virtual, permanent-site, itinerant-site, CONUS, and OCONUS environments.
• Excellent communication, presentation, analytical, stakeholder coordination, and problem-solving skills.
• Ability to comply with VA access, privacy, information security, PIV, background investigation, Rules of Behavior, and professional conduct requirements.

Requirements

• Prior experience supporting VA, TAP, military-to-civilian transition, Veterans benefits, workforce readiness, or related Federal benefit programs.
• Experience managing Benefits Advisor, field operations, customer-facing service delivery, military installation support, regional hub-and-spoke operations, or command-and-control models.
• Experience with Federal contracting operations, SCA workforce environments, SOFA/OCONUS coordination, travel planning, surge support, or continuity-of-services transitions.
• Experience using project management, event scheduling, data reporting, or shared repository tools for operations and short-notice data calls.
• PMP, Certified Scrum Master, SAFe, Lean Six Sigma, or similar project/operations management certification.
• Clearance Required: Suitability/Public Trust.

Posted Salary Range

USD $150,000.00 - USD $170,000.00 /Yr.