Project Manager - Operations Lead

Role Description

Aptive/Artemis seeks an Operations Lead responsible for overseeing the day-to-day execution, coordination, and management of program operations supporting large-scale federal transition assistance services for military Service members and Veterans. This position provides operational leadership for geographically dispersed teams across multiple installations worldwide, ensuring consistent service delivery, staffing coverage, scheduling coordination, and operational readiness.

The Operations Lead serves as a key liaison between Government leadership, regional management teams, and onsite personnel to ensure all operational requirements, reporting obligations, and customer support activities are executed efficiently and in compliance with contractual and program standards.

• Manage workforce operations and monitor performance metrics.
• Support staffing and deployment activities.
• Track operational risks and ensure continuity of services across all assigned locations.
• Oversee operational reporting and facilitate communication between stakeholders.
• Support training and onboarding initiatives.
• Assist with implementing quality assurance and process improvement efforts.
• Ensure operational alignment with program management plans.
• Support issue resolution and maintain awareness of evolving program requirements.
• Minimize disruptions and maintain high levels of customer service and mission effectiveness.

Qualifications

• 6 years of experience.
• Bachelor’s degree in related field.
• Proven experience in managing the day-to-day operations of a dispersed workforce.
• Ability to issue directives and schedules necessary to ensure effective project management.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Requirements

• This is a contingent hire position.
• This position is remote. However, travel for occasional in-person meetings will be required.