Program and Operations Lead, Consult - Propositions

Role Description

Lead PEC's program management operations:

• Own and optimize the project and program management teams and operations within PEC, turning proposition strategy into a well-governed, predictably delivered portfolio of work.
• Set PMO standards: Define methodology, governance, prioritization, resourcing and risk management across PEC's portfolio of proposition-development and content initiatives, with a reporting cadence that gives stakeholders real visibility into status.
• Bring content-operations discipline: Apply hands-on content operations experience – workflow design, approval and governance, asset lifecycle management, agency/vendor coordination – to remove bottlenecks and clarify ownership across the proposition and content pipeline.
• Build and lead the team: Recruit, lead and develop the project/program management team within PEC as it scales, setting team structure, ways of working and performance standards.
• Connect PEC to Consult Growth: Partner with the Consult Growth team (dotted line) to ensure PEC's operating model is aligned to downstream GTM and enablement priorities – the delivery engine behind the growth agenda.
• Operating rhythm and reporting: Establish dashboards and a reporting cadence that give PEC and Consult Growth leadership visibility into portfolio health, throughput and value delivered.
• Continuous improvement: Standardize intake, prioritization and delivery templates across proposition work streams, and drive ongoing improvement of PEC's operating processes.
• Resource and budget management: Manage budget and resource allocation across the PEC project/program portfolio.

Qualifications

• Content operations background: Hands-on experience running content operations within a marketing or sales operations function – workflow, governance, and cross-functional coordination, not just project tracking.
• Program/PMO leadership: Proven experience building or running a project/program management function or PMO, ideally within a professional services or consulting environment; PMP/PgMP or equivalent is a plus.
• Operational rigor: Able to design and enforce standards – intake, governance, reporting – across a portfolio of concurrent initiatives, and to make the trade-offs those standards require.
• Team leadership: Experience building, leading and developing a project or program management team.
• Stakeholder management across a dual reporting line: Comfortable balancing PEC priorities with Consult Growth priorities, and communicating clearly with both.
• Experience: Typically 6+ years of combined experience across program management and content, marketing or sales operations, ideally in professional services.

Requirements

• On-time, in-scope delivery across the PEC proposition and content portfolio.
• Cycle time and throughput improvements in proposition development and content operations.
• Governance and reporting adoption across PEC work streams.
• Team growth and capability build-out over time.
• Stakeholder satisfaction across both PEC and Consult Growth.

Benefits

• State-of-the-art resources and Fortune 100 clients.
• Access to employee learning programs for certifications including Microsoft, Google, Amazon, Skillsoft, and more.
• Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
• Support for well-being and family through various benefits reflecting the diversity of employees.