Senior Program Manager, Partner Services Success Americas

Role Description

We are looking for a Senior Program Manager, Partner Services Success Americas to join our Channel and Alliances team. In this role, you will help scale our partner-led services motion by driving regional execution, improving opportunity progression, and strengthening partner readiness. You will serve as the critical execution and feedback loop between the field and global programs, building repeatable playbooks that make partner-delivered services easier to activate, inspect, and scale.

Working across Partner Programs, Channel, Sales, Services, and Enablement, you will ensure partner-led services opportunities move with clear ownership, disciplined follow-through, and consistent operating standards.

Core Responsibilities

• Partner Services Execution & Opportunity Progression: Drive theater-level execution of partner-led services motions. Inspect active opportunities, identify stalled deals, surface execution gaps, and ensure clear next steps and ownership across all stakeholders.
• Regional Operating Rhythm & Governance: Establish and run regional inspection cadences, opportunity review rhythms, and escalation paths to improve visibility, accountability, and acceleration across partner-led services activity.
• Partner Readiness & Services Activation: Support strategic partners in maturing their services motions by identifying readiness gaps, tracking progress, and coordinating briefings to move partners from initial interest to repeatable execution.
• Playbook Development & Scalable Assets: Build practical, field-facing playbooks, templates, and inspection guides that translate regional learnings into repeatable assets for broader global adoption.

Who You Are

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like an owner, operating with integrity and a passion for the mission.
• You are a problem-solver, focused on finding solutions to challenges.
• You are a high-trust collaborator, ambitious for the team and embrace ongoing feedback.
• You are a learner with a growth mindset, actively seeking feedback for development.

Qualifications

• 7–10 years of experience in partner programs, channel operations, partner success, professional services, managed services, consulting/advisory, or SaaS GTM execution.
• Proven experience working across Sales, Channel, Services, and Partner organizations to drive execution without direct authority.
• A strong bias for action regarding opportunity inspection, cadence management, and executive-ready reporting.
• Experience building practical field-facing playbooks, templates, and operating models that enable consistent execution at scale.
• Strong business acumen with the ability to simplify complex workflows and tailor messaging for regional and global stakeholders.
• Comfortable working across time zones as needed.

Requirements

• Experience supporting partner-led professional services, managed services, co-delivery, or advisory services motions.
• Background working with GSIs, National Solution Providers, VARs, MSSPs, or large enterprise SaaS partner ecosystems.
• Technical familiarity with CRM, PRM, PSA, partner portals, and services attach tracking/reporting dashboards.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!