Project Manager - Operations Lead

Role Description

Aptive/Artemis seeks an Operations Lead responsible for overseeing the day-to-day execution, coordination, and management of program operations supporting large-scale federal transition assistance services for military Service members and Veterans. This position provides operational leadership for geographically dispersed teams across multiple installations worldwide, ensuring consistent service delivery, staffing coverage, scheduling coordination, and operational readiness.

The Operations Lead serves as a key liaison between Government leadership, regional management teams, and onsite personnel to ensure all operational requirements, reporting obligations, and customer support activities are executed efficiently and in compliance with contractual and program standards.

• Managing workforce operations
• Monitoring performance metrics
• Supporting staffing and deployment activities
• Tracking operational risks
• Ensuring continuity of services across all assigned locations
• Overseeing operational reporting
• Facilitating communication between stakeholders
• Supporting training and onboarding initiatives
• Assisting with implementing quality assurance and process improvement efforts
• Ensuring operational alignment with program management plans
• Supporting issue resolution
• Maintaining awareness of evolving program requirements

Qualifications

• 6 years of experience
• Bachelor’s degree in related field
• Proven experience in managing the day-to-day operations of a dispersed workforce
• Ability to issue directives and schedules necessary to ensure effective project management
• Ability to manage competing deadlines
• Experience supporting complex projects and transformation efforts within the federal government
• Comfortability with supporting complex client relationships
• Ability to obtain and maintain a public trust clearance
• Legal authorization to work in the U.S.

Benefits

• This is a contingent hire position
• This position is remote; however, travel for occasional in-person meetings will be required

Company Description

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.

We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.

• Founded: 2012
• Employees: 300+ nationwide

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.