Head of Product Operations - Remote

We're looking for a Product Operations Manager to own the end-to-end release process and operating rhythm that allows our product team to ship with confidence and scale with impact. You'll be stepping into a high-leverage role where the systems you build—from soft launches through full rollouts, adoption tracking, and cross-functional coordination—become the foundation our entire product organization scales on.

With 5 PMs, nearly 70 product engineers, and hundreds of medspa customers relying on seamless feature delivery, this isn't a support role—it's an ownership role where your work directly determines whether providers discover and adopt new features, whether our teams stay aligned, and whether we're solving the right problems.

Own every feature release end-to-end across all PMs—from identifying soft launch candidates and managing feature flags through creating help articles, video walkthroughs, and coordinating full rollouts with zero PM involvement.

• Build and run the product team's operating rhythm, including cycle planning, retros, and ensuring action items from Compass are resolved before cycle lock—making sure the right work gets prioritized and shipped.
• Manage complex cross-org releases (like Payroll, Treatment Plans, or e-scripts) that require sequencing dependencies and aligning stakeholders across product, sales, ops, and marketing—then document playbooks so these releases scale.
• Surface patterns from support tickets and feature requests, building systems that proactively deliver insights to PMs so they're never caught off guard by what customers actually need.

Comfort with AI as a force multiplier—you're already using AI tools to draft comms, generate help articles, summarize feedback, and produce video walkthroughs faster without sacrificing quality.

• Ownership from day one: This isn't about executing someone else's checklist—you'll build the release playbook, own complex cross-org launches, and drive continuous improvement across product operations.
• With 70+ engineers shipping constantly and the product org expanding, you're joining at a pivotal moment where the processes you establish will shape how we operate for years.
• Direct line of sight to customer impact: At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.