Quality Manager

Join the Family - Come work for an exciting company offering great benefits, challenging opportunities, and colleagues who feel more like family. Job Summary Quality Manager The Quality Manager is responsible for leading the Quality function at the Red Diamond Plant, including laboratory operations, quality systems, quality engineering, process verification, and continuous improvement initiatives. This position is accountable for ensuring products consistently meet customer, company, regulatory, and specification requirements through effective management of quality personnel, testing programs, quality systems, and data-driven decision making. The Quality Manager is responsible for product quality performance, customer complaint investigations, non-conformance management, corrective and preventive actions (CAPA), process verification, statistical analysis, and laboratory integrity. This position is expected to utilize data and analytical tools to identify opportunities for improvement and ensure quality systems support the site's strategic objectives. Key Responsibilities and Duties Quality Systems Management Develop, implement, and maintain site quality systems and procedures. Ensure products are manufactured and tested in accordance with company specifications, customer requirements, and regulatory requirements. Lead management of non-conforming product investigations and disposition decisions. Own the Corrective and Preventive Action (CAPA) process and ensure timely closure of quality-related actions. Develop and maintain quality records, procedures, specifications, and documentation. Lead internal quality audits and support corporate, customer, and regulatory audits. Drive continuous improvement of quality systems and laboratory processes. Product Quality and Process Verification Monitor product quality performance and identify opportunities to reduce variation and improve consistency. Lead process verification activities to ensure manufacturing processes remain capable and in control. Utilize Statistical Process Control (SPC) and process capability analysis to improve product quality and manufacturing performance. Analyze quality trends and recommend actions to improve process stability and product conformity. Partner with Operations and Engineering to identify root causes of quality issues and implement sustainable solutions. Establish quality metrics and performance indicators to measure and improve quality performance. Support Management of Change (MOC) reviews and assess potential impacts to product quality. Laboratory Operations Lead daily Quality Control laboratory operations and ensure testing activities support production requirements. Ensure testing methods are accurate, repeatable, and performed in accordance with approved procedures. Maintain laboratory equipment calibration, qualification, and preventive maintenance programs. Ensure laboratory personnel are properly trained and qualified. Maintain laboratory inventory, standards, and reference materials. Ensure laboratory data integrity and proper management of quality records. Continuously improve laboratory efficiency, effectiveness, and turnaround times. Customer Complaints and Investigations Lead investigations of customer complaints, field issues, quality incidents, and non-conformances. Conduct root cause analysis and develop corrective and preventive actions. Monitor complaint trends and identify systemic improvement opportunities. Coordinate quality-related communications with customers, technical groups, and manufacturing teams. Verify effectiveness of corrective actions and ensure long-term issue resolution. Continuous Improvement and Quality Engineering