Service Advisor

Job Description

Job Description

We’re looking for a customer-focused, organized, and motivated Powersports Service Advisor to join our service team. In this role, you’ll be the link between our customers and technicians—helping riders get the service they need while delivering an outstanding dealership experience. If you know motorcycles, ATVs, UTVs, or other powersports vehicles and enjoy fast-paced customer service, we’d love to hear from you.

Key Responsibilities

· Greet customers promptly and assess service, maintenance, and repair needs.

· Create accurate repair orders, estimates, and timelines.

· Communicate clearly with technicians to document customer concerns and recommended repairs.

· Keep customers updated on repair status, approvals, delays, and completion.

· Schedule appointments and manage service workflow efficiently.

· Recommend maintenance, parts, accessories, and additional services when appropriate.

· Coordinate warranty, insurance, and service documentation as needed.

· Process payments and help ensure a smooth, professional pickup experience.

Qualifications

· Previous experience as a service advisor, service writer, or in a dealership/customer service environment preferred.

· Knowledge of powersports vehicles, including motorcycles, ATVs, UTVs, and side-by-sides.

· Strong communication, organization, and multitasking skills.

· Ability to explain technical information in a clear, customer-friendly way.

· Comfortable using computer systems for scheduling, repair orders, and invoicing.

· Valid driver’s license required; motorcycle endorsement is a plus.

· Positive attitude, team mindset, and commitment to excellent customer service.

Why Join Us?

We offer a fun, team-oriented environment, competitive pay, and the opportunity to work with exciting brands and passionate riders every day. If you’re ready to build relationships, keep the service department running smoothly, and help deliver a top-tier customer experience, apply today.

\nCompany Description

At Action Power Sports we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality Polaris®, Honda®, or Can-Am® vehicle can bring into your life! We are a powersports dealership serving the Waukesha area, offering the best in new and pre-owned motorcycles and other powersports vehicles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Action Power Sports, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.

If you're looking for a new adventure or hoping to add some fun to your weekend expeditions, it's time to invest in a new powersports vehicle. That's where we come in -- here at Action Power Sports in Waukesha, WI, we offer one of the largest selections of new and used motorcycles, trikes, ATVs, watercrafts, snowmobiles, scooters and more in the area. We're your ATV Dealership in Waukesha. We're the largest powersports dealer near Milwaukee, so you can rest assured that we'll have exactly what you're looking for to enhance your adventures. We're in the business of satisfying thrill-seekers, so we won't stop until you have the powersports vehicle you crave.

Action Power Sports is top-rated for customer service, and that's because our team is willing to go where no other motorsports dealership has gone before. After all, those are the types of thrills you're after, too, right? When you shop with us, you'll have the opportunity to explore our comprehensive selection of new and pre-owned powersports vehicles. Check out our new powersports vehicles, including Honda motorcycles, Polaris® ATVs, and Sea-Doo watercrafts. If you want to save a little when you buy, we also have plenty of used powersports vehicles for you to check out, including pre-owned ATVs, motorcycles, watercrafts, and more. We can help you find the new motorcycle or the new ATV you've been dreaming of for years! Plus, we can talk you through the financing process to ensure you can afford the motorsports vehicle you want.

Once you're the proud owner of a powersports vehicle, you'll want to maintain it for years to come with the top-of-the-line service it deserves. Leave all your vehicle's service and repairs to the professionals here at our powersports shop! With our expertise, we can ensure your motorcycle, ATV or watercraft continues to provide you with the thrills you seek. Our team works on powersports vehicles from all brands, including Polaris, Can-Am®, and Yamaha, so you can trust us to handle every issue you throw our way. In addition to our powersports and motorcycle service center, we also have an extensive parts department where powersports enthusiasts can find what they need to customize their vehicles. From snowmobile parts to watercraft parts and everything in between, we can help you pick out exactly what you need. We have a comprehensive selection of accessories, too, including jackets, helmets and the riding gear you need to get going!

Company Description

At Action Power Sports we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality Polaris®, Honda®, or Can-Am® vehicle can bring into your life! We are a powersports dealership serving the Waukesha area, offering the best in new and pre-owned motorcycles and other powersports vehicles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Action Power Sports, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.\r\n\r\nIf you're looking for a new adventure or hoping to add some fun to your weekend expeditions, it's time to invest in a new powersports vehicle. That's where we come in -- here at Action Power Sports in Waukesha, WI, we offer one of the largest selections of new and used motorcycles, trikes, ATVs, watercrafts, snowmobiles, scooters and more in the area. We're your ATV Dealership in Waukesha. We're the largest powersports dealer near Milwaukee, so you can rest assured that we'll have exactly what you're looking for to enhance your adventures. We're in the business of satisfying thrill-seekers, so we won't stop until you have the powersports vehicle you crave.\r\n\r\nAction Power Sports is top-rated for customer service, and that's because our team is willing to go where no other motorsports dealership has gone before. After all, those are the types of thrills you're after, too, right? When you shop with us, you'll have the opportunity to explore our comprehensive selection of new and pre-owned powersports vehicles. Check out our new powersports vehicles, including Honda motorcycles, Polaris® ATVs, and Sea-Doo watercrafts. If you want to save a little when you buy, we also have plenty of used powersports vehicles for you to check out, including pre-owned ATVs, motorcycles, watercrafts, and more. We can help you find the new motorcycle or the new ATV you've been dreaming of for years! Plus, we can talk you through the financing process to ensure you can afford the motorsports vehicle you want.\r\n\r\nOnce you're the proud owner of a powersports vehicle, you'll want to maintain it for years to come with the top-of-the-line service it deserves. Leave all your vehicle's service and repairs to the professionals here at our powersports shop! With our expertise, we can ensure your motorcycle, ATV or watercraft continues to provide you with the thrills you seek. Our team works on powersports vehicles from all brands, including Polaris, Can-Am®, and Yamaha, so you can trust us to handle every issue you throw our way. In addition to our powersports and motorcycle service center, we also have an extensive parts department where powersports enthusiasts can find what they need to customize their vehicles. From snowmobile parts to watercraft parts and everything in between, we can help you pick out exactly what you need. We have a comprehensive selection of accessories, too, including jackets, helmets and the riding gear you need to get going!