Office Support Specialist II

Office Support Specialist II (260003DZ) Dr. Solomon Carter Fuller Mental Health Center is looking for a talented Office Support Specialist II to perform routine and complex administrative, secretarial, and clerical duties to support the Social Work Department, including admissions, discharge, and forensic liaison functions. Duties and Responsibilities Perform data entry and maintenance of established information systems for the Social Work Department and Forensic Liaison using MS Word, Excel, Access, PowerPoint, and MHIS. Enter data in facility and Department of Mental Health databases for tracking admissions and discharge patients. Facilitate the admissions intake process through telephone support, distribution of information, faxing, and maintenance of records. Ensure legal information faxed to the facility by Court clinicians or Court clerks is distributed appropriately to the legal liaison, patient medical record, and other relevant parties. Compile Universal Referral Packages and Intrahospital Transfer packages by copying reports from Medical Record, accessing Meditech MHIS, printing reports, and distributing referral packages to community, hospital, and next‑level of care providers. Answer telephone calls in a timely and polite manner, forward calls to appropriate personnel, take messages, and provide general information. Take minutes of Social Work Department meetings (weekly), Milieu Leadership meetings (bi‑monthly), and SCF Area Census meetings (monthly). Copy and distribute minutes to attendees. Assist in the development of computer‑based forms (Word, Excel, Access, etc.). Provide support and assistance to staff with Word and database management. Perform miscellaneous clerical work such as office filing, preparing mailings, shredding, operating a copier or facsimile machine, scheduling rooms for meetings, and other duties as assigned by supervisor. Track completion of annual human resource documentation requirements for Social Work Department members, maintain files of completed trainings and policy review documents, and distribute files to Human Resources per established time frames. Support clinical staff through scheduling meetings, including discharge planning meetings, clinical and coordination of care meetings, and distributing notices and agenda to meeting members prior to the meetings. Collect information on anticipated discharges weekly and distribute information to appropriate staff. Required Qualifications Ability to follow written and oral instructions. Ability to work in a team setting and group situations. Ability to communicate effectively in oral expression. Preferred Qualifications Knowledge of principles and practices of office management. Use of general office equipment. Experience with the Self‑Service Time and Attendance program. Ability to maintain accurate records. Knowledge and experience with the Mass Careers hiring program. Establish rapport and maintain harmonious working relationships with people from varied ethnic, cultural, and/or economic backgrounds. Bilingual or multilingual fluency. Employment Details Full‑time, 37.5‑hour week, Monday through Friday, 8:00am‑4:00pm. Saturday and Sunday off. EEO Statement An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law. Additional Information Applicants must complete a criminal background check and have their education, licensure, and certifications verified in accordance with the Human Resources Division’s Hiring Guidelines. Candidates must also disclose their COVID‑19 and influenza vaccination status (or applicable mitigation measures) as required by Title 101 CMR 23.00. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at View phone number on click.appcast.io Ext. 4. #J-18808-Ljbffr Commonwealth of Massachusetts