IT Helpdesk Tier 2

About Us CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, with a strong focus on technical excellence, networking, and building long‑lasting client relationships. We are actively seeking an Help Desk Technician II (Level 2) who is passionate about technology, experienced in Microsoft 365, Azure AD, Intune, networking, and cloud‑first environments, and thrives in a collaborative, fast‑paced MSP setting. Why CubX? At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top‑notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issues before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. What You'll Be Doing Helpdesk Support: Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android). Manage Your Workload: Stay organized and on top of tasks to ensure timely completion. Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive. Networking Management & Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi. Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning. Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud‑based resource management. Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client’s domain. Hardware & Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates. Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients. Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools. Project Assistance: Participate in various IT projects, including on‑site hardware installations, network setups, software migrations, and cloud services deployment. After‑Hours Support: Occasionally participate in on‑call support to resolve urgent issues. Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures. Proactively Identify Issues: Take the initiative to spot and fix potential problems before they escal[sic] Requirements MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP. Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint. Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs. Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC. Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management. Networking: Intermediate or higher‑level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations. Desktop Support: Troubleshooting Windows and macOS environments, software deployments, and user profile management. Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management). Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions. Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101). Soft Skills: Strong customer service, communication, and problem‑solving skills with a friendly demeanor. Desire to Learn & Grow: A proactive attitude with the willingness to learn new technologies and improve existing processes. Benefits Competitive pay with performance‑based growth. Paid time off and company holidays. Health, dental, and vision insurance options. 401(k) retirement plan with company match. On‑site gym for employee wellness. Modern, collaborative office environment. Ongoing training and professional development. Opportunity to work with cutting‑edge technology. Team events and employee appreciation initiatives. Strong company culture focused on innovation and teamwork. #J-18808-Ljbffr CubX