Implementation Specialist

AI Implementation Specialist (Contech) - CHIChicagoLocation: Hybrid (US only) + 60–80% travel to jobsites nationwide. In practice, this probably looks like 1-2 days traveling each week or bi-weekly throughout the year, but travel cadence may vary. Depending on location, you may also be expected to spend time in client offices more often.The world is changing fast, and so is this role. We can't fully tell you what this job looks like in six months. That's true of every role at Human Agency right now. What we need from you, no matter what: accountability, curiosity, and a builder-first mindset. If that sounds exciting, keep reading. If it sounds intimidating but you're still interested, let's talk. If none of that sounds like you, that's okay. This probably isn't your spot.About Human AgencyWe're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.The OpportunityWe partner with large design-build companies (~$10B revenue) that employ thousands of project engineers and project managers running complex jobsites across the country. Human Agency is building custom AI tools and strategies to make those teams dramatically more effective. The missing piece is someone who lives in the field, understands how construction actually works, and can connect the dots between emerging technology and real jobsite needs.That's this role. You'll travel to active jobsites, shadow project teams, and develop a deep, current picture of how work gets done, where it breaks down, and where technology can genuinely help. You'll be the person who's wildly up to speed on everything happening in construction technology — from autonomous equipment to AI-assisted estimating to reality capture — and can evaluate where each piece might actually fit in the real workflows you're observing.You carry two mandates. Enablement: helping field teams understand and leverage AI tools to work better, faster, and smarter. Intelligence: capturing expert knowledge from the people who actually build things, understanding the technology landscape with depth and nuance, and feeding those insights directly into Human Agency's venture studio and product roadmap. Your perspective shapes what we build, who we invest in, and how we think about making our design-build partners great.What You'll OwnField Intelligence & Expert Knowledge CaptureConduct structured job shadows of Project Engineers, Project Managers, and superintendents across project types — healthcare, industrial, data centers, commercial — to map how work actually flows day-to-day and where the friction, waste, and brilliance live.Extract and codify expert knowledge from experienced construction professionals. The people you shadow know things that aren't written down anywhere. Your job is to capture that institutional intelligence and make it an asset.Synthesize field observations into actionable briefs for Human Agency's venture studio and product teams, directly informing what to build, what to invest in, and where the biggest opportunities are.Build and maintain a living knowledge base of construction workflows, pain points, and technology gaps across our design-build partners' project portfolios.Identify systemic patterns across jobsites and project types that point to high-leverage opportunities for technology intervention or process improvement.Contech Landscape & EvaluationMaintain comprehensive, current knowledge of the construction technology landscape. You should have an informed opinion on every major platform, startup, and emerging capability in the space.Evaluate emerging technologies like Bedrock Robotics (autonomous heavy equipment), reality capture tools, AI co-pilots for estimating and scheduling, and next-generation project management platforms against real jobsite needs you're observing firsthand.Develop technology fit assessments: given what you see in the field, where could a given tool actually create value vs. where would it be shelfware? Your judgment on this is the product.Brief Human Agency and client leadership on contech trends, investment-worthy companies, and technology bets with a practitioner's perspective, not a vendor's pitch.Contribute directly to Human Agency's venture studio thesis on where the AEC industry is heading and which technology gaps represent real opportunities.AI Enablement & CoachingHelp jobsite teams understand and adopt AI-assisted workflows that Human Agency has built for the client — tools for submittals, change orders, RFP assessment, meeting synthesis, quality knowledge, and more.Run hands-on coaching sessions (1:1, small group, lunch-and-learns) that translate AI capabilities into construction language. You're teaching a PM how this saves them an hour on submittals, not lecturing about large language models.Identify the highest-leverage AI use cases for specific roles and project types based on what you're seeing in the field, and work with our product team to customize solutions accordingly.Serve as the credible, trusted voice on AI and technology for field teams. You earn this by understanding their work, not by evangelizing from a slide deck.Surface adoption barriers, user friction, and workflow mismatches back to the product team so tools get better with every jobsite visit.Who You AreRequiredConstruction industry experience (3+ years) with time spent on or around jobsites. You know what a three-week lookahead is, you've seen a PE's actual day, and you understand the difference between how construction is supposed to work and how it actually works. Backgrounds in project engineering, project management, field operations, or construction technology.Deep fluency with the contech landscape. You follow the space obsessively — you know the players, the platforms, the funding rounds, and the gaps. You have a point of view on where it's all heading.AI literacy that goes beyond using ChatGPT. You've built workflows, automated processes, and can demonstrate how AI tools change the way people work. You can teach this to others.Exceptional communication skills across audiences — you can have a credible conversation with a superintendent on a slab at 6am and brief a C-suite on technology strategy at 2pm.Comfort with heavy travel (60–80%) to jobsites across the country. This role lives in the field, not behind a desk.Natural credibility with construction professionals. You're respected in those rooms because you understand the work, not just the tools.PreferredDirect experience with construction technology platforms (Procore, PMWeb, OpenSpace, Bluebeam, BIM tools, or similar) — either as a power user, implementer, or builder.Background in construction technology or AEC innovation — whether at a startup, a GC's operations or innovation team, or a technology consultancy serving the industry.