Technology Program Portfolio Manager

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! Position Overview: The Technology Portfolio Manager aligns an organization's IT investments, projects, and applications with strategic business goals. The role leads cross functional technology programs and portfolio segments within Caribou, ensuring strong alignment with business goals, strategic capabilities, and regulatory and compliance expectations. The role provides disciplined oversight across planning, execution, governance, architecture and security reviews, financial stewardship, and stakeholder communication. This position manages program interdependencies, costs, financials, risks, and issue resolution from initial scoping through full embedding of solutions. It plays a central role in governance, executive reporting, and vendor/partner delivery management. Core Responsibilities: Strategic Alignment & Planning Define, prioritize, and plan the Technology portfolio to support business objectives, ensuring projects align with long-term strategy. Portfolio Governance & Optimization Implement portfolio management frameworks, including evaluating project proposals, managing application lifecycles, and optimizing the technology portfolio for maximum value. Performance Monitoring & Reporting Track portfolio health, budget utilization, and progress, creating dashboards for senior management. Resource & Risk Management Coordinate resource allocation across projects, manage dependencies, and mitigate risks, such as security threats or vendor issues. Stakeholder Communication Act as a key liaison between IT teams, business units, and stakeholders, facilitating communication and providing funding recommendations. Business Relationship Management Develop and maintain constructive working relationships with internal and external stakeholders across functions and levels Skills and Requirements: Relevant experience leading complex technology projects or programs within an IT organization. Demonstrated ability to manage delivery across multiple teams, functions, and stakeholders. Experience overseeing initiatives from inception through implementation, ensuring alignment to strategy, scope, schedule, and quality expectations. Proven ability to work effectively with stakeholders at all levels of the organization, including senior business leaders and technology executives. Strong relationship management skills with a track record of influencing decisions, resolving conflicts, and driving alignment across teams. Senior-level stakeholder management experience, including preparation and delivery of executive-level communications. Solid understanding of the software development lifecycle (SDLC) and technology delivery practices. Significant experience in Project, Program, or Portfolio Management roles with responsibility for cross-functional initiatives. Experience leading or supporting senior delivery or account management functions within IT. Demonstrated ability to translate business needs into actionable plans and to identify value-add opportunities across a portfolio. Experience working within or alongside outsourced IT arrangements, including coordination with system integrators and external vendors. Experience managing interdependencies, risks, financials, and resource constraints across multiple, concurrent initiatives. Qualifications: Required: Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. 5+ years’ progressive IT experience, including project/program management, strategic planning, or technical leadership. Understanding of ITIL, SDLC, project management methodologies (Agile/Waterfall), and IT governance standards. Strong analytical capabilities, financial acumen for budgeting, excellent communication, and stakeholder management skills. Preferred: PMP (Project Management Professional), PfMP (Portfolio Management Professional), or certifications in Agile/SAFe. Physical Requirements: The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Address: | 3900 Lakebreeze Ave N , Brooklyn Center, Minnesota 55429 | Compensation Range: $90,580.00 - $150,966.00 per year *Starting pay is subject to Local and State Minimum Wage regulations. **Ranges reflect what employer reasonably and in good faith expects to pay for such position. The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Brand: Caribou Coffee We have amazing coffee and fantastic bagels delivered with a fast, fun, and friendly experience. California applicants: learn how Einstein Bros. Bagels collects, uses, and protects your personal information in accordance with the California Consumer Privacy Act (CCPA) by reviewing our Applicant Privacy Policy.