General Manager

As a General Manager at West Shore Home®, you will contribute to this mission by applying your industry knowledge to all branch operations including our Sales and Installation teams. You will play the role of Leader, Motivator, and Coach with the support of our regional leadership. Responsibilities Receive strategic expectations from CEO and develop and implement plans to achieve established Branch targets for Sales and Operations Work closely with In-Home Sales Manager to continuously improve sales systems and practices while also providing coaching and monitoring daily performance to ensure NSLI and Volume targets are met Collaborate with Installation Managers to develop, implement and improve Installation systems while providing daily feedback that will help ensure proper First Pass Yield and Revenue Targets are achieved Work together with the Warehouse Manager to ensure proper receiving, inventory management, job staging, and quality control Ensure compliance with all applicable OSHA regulations and West Shore Home Safety Committee guidelines both in the field and in your Warehouse Review location financials monthly and presenting analysis to the CEO and CFO Monitors office headcount to stay on top of the hiring and training that are needed to achieve revenue goals Represent West Shore Home at philanthropic and community events Provide all employees with effective training in role requirements, working relationships, and company requirements and culture Continuously improve the systems and processes used to deliver outputs Interact with other company managers to learn how to support and improve the customer journey Qualifications Industry knowledge and a proven track record of success in the Construction and Home Improvement industry A relentless focus on customer service Demonstrated ability to analyze multiple ever-changing data points to develop strategies to overcome obstacles and keep the promises of our company to our customers Strong leadership capabilities with a focus on team success & employee engagement Valid Driver’s License with a clean driving record and a reliable vehicle Benefits Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability) 401K retirement plan with company match Paid holidays and paid time off (PTO) Continued training & leadership development opportunities Unlimited professional and personal growth potential Job Details Schedule: Exempt role with varying hours as needed to meet the needs of the business Location: Oak Ridge, TN Seniority Level: Mid-Senior Level, Director It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter. #J-18808-Ljbffr