Guest Services Specialist
sonesta
Guest Services Agent
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Duties and Responsibilities:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
Qualifications and Requirements:
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated:
Pay Range
Please note this is a union position and Pay rate outlined follows contract requirements.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
$790 per week
Already working and need a second income? This fits around the job you already have — evenings, weekends, whenever you have an hour. Focus Group Panel connects everyday people with paid market research: remote focus groups, product tests, and online surveys from brands...SuggestedFull timeRemote workWeekend workAfternoon shift- ...Guest Services Agent The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations...SuggestedContract workTemporary workSeasonal workWork at officeLocal areaShift workWeekend workDay shiftAfternoon shift
- ...Wingstop - 321 Nj Route 15 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests...Suggested
$110.1k - $178.9k
...immigration support or sponsorship now or in the future. The Lexus Eastern Area is looking for a highly qualified and motivated Service Training Specialist. What you’ll be doing Conduct Lexus technical training classes throughout the Lexus Eastern Area, including on-site...SuggestedFull timeH1bWork at officeRemote work- Douglas Infiniti in Summit, NJ seeks a professional Guest Services Office Assistant for the Service Department. This full-time role supports daily operations, greets service guests, schedules appointments, and handles clerical tasks with discretion. The ideal candidate...SuggestedFull timeWork at officeWeekday work
- ...for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Food & Beverage Supervisor...Local areaAll shiftsShift work
- ...Field Service SpecialistWaters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused... ...authorities on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of...Contract workLocal areaWorldwideNight shift
- Atlantic Health System in Morristown, NJ seeks a front desk/clerical professional to greet callers and schedule patient appointments. You will verify insurance, check coverage, and register patients for visits across Morristown and satellite offices. The role requires ...
$60k - $70k
...Restaurant Manager with a passion for hospitality, team leadership, guest experience, and operational excellence. This is an opportunity... ...and floor management Ensure exceptional guest experience and service standards Lead and coach front‑of‑house staff Assist with training...Full timeNight shiftWeekend work$75k - $90k
...high-volume upscale restaurant or high-end resort restaurant * Strong passion for culinary excellence, wine knowledge, and guest service * Proven ability to develop team * Knowledge of systems, methods, and processes that contribute to great...Temporary workFlexible hours$30.5 per hour
...Assistant Managers at Kura Sushi take pride in ensuring our Guests are provided with the freshest, tastiest food and a positive dining... ...time-management Analyzers of daily operational and guest service needs Passionate about developing and mentoring staff Adheres...Hourly payLocal areaFlexible hoursNight shiftWeekend work$65k - $82.65k
...knowledge you've gained, and the personal interests that shape who you are. Position Overview Backfill for an existing Service Reliability Specialist position supporting incident leadership, root cause analysis, problem management, process governance, and cross-functional...Full timeWork at officeLocal areaVisa sponsorshipFlexible hours- Rock Ridge Nissan & Infiniti, part of the Generation Auto Group collection, seeks a Service Department Business Development Representative to drive service appointment growth through exceptional customer service and seamless scheduling. You will handle inbound/outbound...
$59.9k - $98.2k
TPA Service Specialist TravelGuard Zurich North America Claims acknowledges that work‑life balance and flexibility are a priority when selecting a career move. The hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred...Contract workTemporary workWork at office$34.34k - $65.45k
Stewart Title is seeking an individual to provide nationwide title services, ensuring high levels of customer service and effective communication. Responsibilities include examining public records for title legality, preparing comprehensive title commitments, and working...$36.25 per hour
...Restaurant Store Managers at Kura takes pride in ensuring our Guests are provided with the freshest, tastiest food and positive dining... ...time-management Analyzers of daily operational and guest service needs Passionate about developing and mentoring staff Critical...Hourly payLocal areaFlexible hoursNight shiftWeekend work$75k - $80k
...Floating Environmental Services Specialist (Maintenance) Northern New Jersey Full-time Employment Category: Salaried - Exempt Compensation: USD 75 - USD 80 - yearly Job Description Float Environmental Services Specialist (Maintenance) Northern New Jersey...Full timeTemporary workWork at officeLocal areaWeekend work- ...Parsippany, NJ is seeking a Restaurant Manager to lead department-level operations in a high-volume upscale setting, delivering superior guest service and culinary excellence while upholding Darden Core Values. You will develop teams, implement systems for consistent execution,...
$47.84k - $49.92k
Position Overview Based ONSITE in our Client Contact Center in Parsippany, New Jersey the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible...Seasonal workNight shiftAfternoon shift$35.36k - $45.76k
...across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside... ...is excited to announce we are hiring a Veterinary Client Services Representatives to join our growing outpatient surgery team!...Full timeLocal areaRelocation packageShift workWeekday work$72.65k - $85k
...performing boutique bank and a leader in wealth, lending, and deposit solutions. We provide a broad range of sought-after products and services designed to help our clients establish, maintain, and grow their legacy through an innovative approach to private banking. What...Full timeWork experience placementWork at office- Smashburger in Parsippany-Troy Hills, NJ, is seeking a Shift Leader to champion better burgers through staffing, training, and guest service excellence. You will manage frontline and back-of-house teams, uphold safety standards, and drive a positive work atmosphere in a...Shift workNight shiftWeekend work
$116.03k - $196.56k
...fleet with a total capacity of more than 3,500 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. This position can be located in Any FE Location This position will oversee the work...Full timeContract workWork experience placementH1bWork at officeNight shift- ...Full-Time Automotive Guest Services Office Assistant - Service Location: Douglas Infiniti, Summit, NJ Department: Service Employment Type: Full-Time, 40 hours a week, working Saturdays 8:00 a.m. to 3:00 p.m. and Monday, Tuesday through Friday (choose one day off) 10:3...Full timeWork at officeMonday to Friday
$45k - $50k
...other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment! LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers. We do it all - from commercial security solutions, document...Full timeWork at officeLocal areaRelocation$75k - $95k
We are seeking a Senior Product Specialist – VISIA®‑CRP to play a critical role in building, scaling, and leading the VISIA‑CRP product... ...capture, analysis, and data interpretation Provide image analysis services to support customers, including review, interpretation, and...Full timeWork at office- ...Service Advisor Paul Miller Land Rover - PARSIPPANY, NJ 07054 Description Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn't just lend his name...
- ...possess strong sales skills. This position requires regular travel and the ability to work under pressure, ensuring customer satisfaction and effective marketing strategies. Join us in promoting excellent guest service in a collaborative environment. #J-18808-Ljbffr...
$17 per hour
...Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service...Full timeRelocation packageMonday to FridayFlexible hoursShift workWeekend work- ...Mail Services Associate Title: Mail Services Associate Bill Rate: $20-23/HR on W2 Hours: 8-5 M-F Location: 115 Tabor Road, Morris Plains, NJ Resource typical working day: Receiving and sorting incoming mail and packages Delivering mail and packages...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Specialist. Be the first to apply!
- health service specialist Morris Plains, NJ
- office service associate Morris Plains, NJ
- food service officer Morris Plains, NJ
- service administrator Morris Plains, NJ
- human services specialist Morris Plains, NJ
- honda service advisor Morris Plains, NJ
- public service officer Morris Plains, NJ
- services specialist Morris Plains, NJ
- office services specialist Morris Plains, NJ
- family services specialist Morris Plains, NJ



