Host-Hostess - Mount Mercy University

Host/Hostess

We're looking for an artist in disguise, a jack-of-all-trades, or better yet, a Host/Hostess! That someone special will be the first impression our customers have and the lasting impression of customer service they leave with. In this role all about social connection, a smile and sincere greeting goes a long way. If you're organized, empathetic, and work efficiently, this is the job for you. Not only will you help greet and seat guests at dining locations, but you'll also play a key role in providing general help to guests and solving any issues to make sure our customers leave happily. Making connections with others in an instant is truly an art form, and with your wizarding skills, you'll succeed on our team. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Greets guests as they arrive seat them accordingly ensuring the optimum use of tables
• Ensures any special needs or requests for diners are accommodated and arranged
• Maintains the appearance and cleanliness of the front-of-house environment
• Escalates any guest needs or concerns as necessary
• Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations
• Maintains excellent guest service and positive demeanor towards guests, clients, co-workers, etc.
• Adaptable to guest needs
• Adheres to Aramark safety policies and procedures including proper food safety and sanitation

Qualifications

• Previous host/hostess or food service experience preferred
• Demonstrates excellent guest service skills
• Demonstrates excellent communication and interpersonal skills, both written and verbal
• Demonstrates strong organizational skills, accuracy, and attention to detail
• The ideal candidate has a flexible schedule to work evenings, weekends, and holidays
• Enjoys working in a lively environment
• Must be able to obtain food safety certification
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).