Customer Support Representative-Contact Center- Day Shift

Customer Support Representative-Contact Center- Day Shift Atlanta GA The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices across the United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of door, docking, and security products. We are seeking a Full‑time Customer Service Representative to join our Peachtree Corners, GA office in our contact center. This role focuses on providing exceptional support to residential and commercial customers, accurately processing service and installation tickets, and collaborating with internal teams to address inquiries and concerns. The work schedule for this role is Monday‑Friday 9:00 AM‑6:00 PM and every other Saturday 7:30 AM‑4:00 PM (with one day during the week off during the Saturday rotation). Position Overview Schedule and create accurate and complete service tickets for residential and commercial customers. Promote all products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow‑ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical Key Performance Indicators (KPIs). Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime as required or additional hours as required. Other duties as assigned. Qualifications High school diploma or equivalent. Experience in customer service or related field. Strong communication skills, both verbal and written. Proficiency in Microsoft Office Suite and CRM software. Excellent organization and multitasking abilities; ability to work independently and collaboratively in a team environment. Problem‑solving skills and customer‑focused mindset with flexibility to adapt to changing priorities and work schedules. Benefits Comprehensive medical, dental, and vision coverage – available first full month. Generous paid time off plus paid holidays and floating holidays. Company‑paid life insurance, short‑term and long‑term disability. 401(k) with employer match. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Voluntary benefits including supplemental life and critical illness coverage. Employee discounts for you and your immediate family. Competitive compensation with annual performance reviews. Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information of other employees as part of essential job functions may only disclose pay information in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, or consistent with the contractor’s legal duty to furnish information (41 CFR 60‑1.35(c)). #J-18808-Ljbffr D.H. Pace Company, Inc.