Customer Support Specialist

As a full-time remote Customer Support Specialist, the successful candidate will provide technical support, develop expertise in the platform, and contribute to building a scalable support function while collaborating with cross-functional teams. Key responsibilities Become a product expert by mastering platform features and workflows to resolve customer issues efficiently Provide first-response technical customer support across various channels, addressing inquiries related to configuration, billing, and integrations Build and maintain a knowledge base by documenting common support patterns and creating help articles for frequently asked questions Required qualifications 2-4 years of experience in a technical customer support or related role within a SaaS or fintech environment Strong written communication skills, capable of crafting clear and professional responses Ability to quickly learn and recognize patterns to create scalable documentation Understanding of technical concepts such as APIs and integrations Familiarity with customer support tools like Zendesk or Intercom is preferred