Director of Account Management

Requirements This is a highly visible role requiring comfort operating across multiple stakeholders, balancing strategic priorities with executional follow-through, and driving progress in a dynamic, fast-paced environment Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities Strong self-starter with expert written and oral communication skills Ability to work independently across a multitude of opportunities and initiatives Experience supporting or leading enterprise-level client engagements, including senior stakeholder relationships Experience with payments, data-driven solutions, and emerging areas such as AI, open banking, and personalization Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams Ability to balance strategic perspective with strong execution and follow-through Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines Highly collaborative, with a proven record on building external and internal alignment and driving outcomes across teams Ability to quickly learn and articulate your position Competitive results driver, with flexible “can do” perspective and strong interest in serving our customers Experience partnering with Financial Institutions Must demonstrate effective leadership, negotiation, and problem resolution skills Travel up to 40% What the job involves The Director, Account Management - Enterprise Solutions role is responsible for shaping enterprise strategy, driving strategic growth of high-impact solutions, deepening executive engagement, and leading the pipeline development of emerging and white-space opportunities for a top-tier national financial institution The role serves as a strategic integrator – connecting customer priorities to Mastercard capabilities Focused on delivering measurable revenue growth and long-term partnership value across cross-functional teams, accountable for advancing our opportunities in Innovation, Open Banking, Artificial Intelligence, Thought Leadership, Research, Platforms, Marketing, Personalization, and Business & Market Intelligence (BMI) You will partner closely across Account Management, Services, Product, and Data & Analytics teams to align Mastercard capabilities to client priorities, drive enterprise-level engagement, and deliver successful business outcomes The Director will operate as a connector across teams and initiatives—ensuring consistent execution, clear prioritization, and strong alignment with our customer’s evolving needs Deliver against aggressive sales targets for Mastercard products & services and net revenue targets for both new and existing business Accountable for deepening and strengthening the customer relationship and driving overall customer satisfaction Identify customer needs and priorities in emerging areas to while overseeing the delivery solutions addressing those needs Strategic engagement across multiple stakeholder levels with identified decision makers and key influencers Lead a significant portion of the Enterprise relationship for a national issuer, supporting strategy development, ongoing client engagement, and revenue growth Drive annual and quarterly business planning, while aligning Mastercard capabilities to client priorities and tracking performance against objectives Identify opportunities to expand Services and platform adoption Lead the identification and optimization of key initiatives and platforms that enhance customer results and drives results Support and lead high-visibility Services and Digital Labs engagements across business units and stakeholders – driving customer strategy development and organizational alignment in emerging areas Serve as a central point of coordination across external and internal stakeholders, maintaining alignment on priorities, timelines, and deliverables Contribute to development and delivery of client-facing thought leadership sessions, including innovation reviews and executive engagements Support pipeline development, commercial planning, and overall account performance #J-18808-Ljbffr