Facilities Operations Lead

Overview Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership. The Facilities Operations Lead is a hands-on leadership role responsible for supporting the Director of Engineering in the daily operation of the Engineering Department. This role combines technical expertise, team leadership, and operational oversight, including direct responsibility for loading dock operations. The ideal candidate will ensure all building systems, back-of-house logistics, and guest-facing facilities operate safely, efficiently, and seamlessly in alignment with luxury hospitality standards. Responsibilities Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner. Approach all encounters with guests and employees in an attentive, friendly, and service-oriented manner. Foster a culture of accountability, teamwork, and service excellence. Communicate effectively with all departments to support hotel operations and guest satisfaction. Actively participate in energy conservation programs per Highgate Hotel's standards. Engineering Operations: Oversee all engineering operations, including preventive maintenance, repairs, and system performance. Perform hands-on maintenance and repairs across HVAC, plumbing, electrical, and general building systems. Monitor building systems to ensure optimal efficiency, safety, and guest comfort. Respond to and resolve maintenance requests in a timely and professional manner. Maintain accurate logs of work orders, system checks, and equipment performance. Assist as necessary with special projects and renovations. Ensure that the hotel is in compliance with all local, state and federal laws. Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction. Supervise and support engineering team members, providing training, coaching, and performance feedback. Address guest concerns related to engineering issues promptly and professionally. Ensure all guest-facing areas are maintained to the highest standards of safety and appearance. Ensure compliance with all corporate Risk Management standards. Maintain a safe work environment and enforce proper safety procedures at all times. Respond to emergency situations and assist in implementing contingency plans. Monitor departmental performance and identify opportunities for efficiency improvements. Maintain inventory of tools, equipment, and supplies. Ensure proper opening and closing procedures for engineering operations. Participate in Manager on Duty (MOD) coverage as required. Loading Dock & Logistics Oversight: Oversee daily operations of the loading dock, ensuring smooth and efficient flow of goods and deliveries. Coordinate with vendors, purchasing, and department heads for scheduling deliveries and pickups. Ensure proper handling, storage, and distribution of all incoming and outgoing materials. Enforce safety, cleanliness, and organizational standards within the loading dock area. Monitor dock security and ensure compliance with hotel policies and procedures. Maintain inventory control and assist with receiving processes as needed. Qualifications High School diploma or equivalent and/or experience in a hotel or related field preferred. At least 2-3 years of engineering or maintenance experience, preferably in hospitality or commercial facilities. Trade school and/or College course work in related field preferred. Prior supervisory or leadership experience preferred. Strong knowledge of HVAC, electrical, plumbing, and general maintenance systems. Experience with loading dock operations, logistics, or receiving preferred. Ability to stand, walk, and perform physical tasks throughout the shift. Flexible and long hours sometimes required including nights, weekends, and holidays. Heavy work capability with ability to lift and move objects as required. Must be able to effectively communicate with all levels of employees and guests in a service-oriented manner. Must be able to multitask, prioritize, and participate in required meetings and trainings. Maintain regular attendance in compliance with hotel standards. Maintain high standards of personal appearance and grooming. Comply with hotel standards and regulations to ensure safe and efficient operations. Demonstrate problem-solving, initiative, and the ability to handle confidential information. Must be able to understand and evaluate complex information from various sources to meet objectives. Perform other duties as requested by management. #J-18808-Ljbffr Highgate Hotels, LP