Development Coordinator

Position: Development Coordinator

Reports to: Director of Development

Status: Non-Exempt, Non-Union

Location: Main Headquarters, 1171 Mission St

Salary: $73,000-$75,000

Founded in 1978, Community Forward SF is a multi-site organization providing innovative and inclusive shelter, housing, mental health care, and supportive services for people experiencing homelessness and housing instability across San Francisco. Our mission is to empower women and all people to break cycles of housing instability and violence. For nearly five decades, we have met people where they are—providing safety, resources, and support they need to move toward stability and home.

Position Summary: As part of the Development team, the Development Coordinator supports Community Forward SF’s fundraising efforts by processing donations; maintaining donor records, preparing reports, coordinating communications and events logistics; and supporting donor stewardship and engagement. Under the direction of the Director of Development, the Coordinator supports daily operations and executes fundraising and engagement activities.

ESSENTIAL JOB FUNCTIONS:

Development Operations, CRM, & Gift Processing

• Process, record, and acknowledge all gifts, pledges, pledge payments, and in-kind donations accurately and promptly.
• Create and maintain accurate, complete, and up-to-date donor and constituent records in Salesforce, including entering new contacts and updating existing information.
• Collaborate with the Director of Development and the Finance department on monthly reconciliation.
• Manage Salesforce data imports, exports, queries, list segmentation, dashboards, and reports to support fundraising, donor engagement, volunteer metrics, and departmental decision-making.
• Conduct regular data audits, maintain CRM documentation and procedures, and identify opportunities to improve data quality, systems, and workflows.

Development Communications 

• Support the execution of our communications plan in coordination with the Director of Development and Vice President of Philanthropy, including drafting and editing fundraising appeals, donor communications, event promotions, impact stories, social media content, and other digital and print materials.
• Coordinate with designers and other vendors on direct mail campaigns, annual reports, event materials, and other collateral.
• Maintain website content and develop, schedule, and publish social media posts across relevant platforms.
• Monitor and report on digital performance and identify opportunities to improve engagement.

Event Planning & Logistics

• Under the direction of the Director of Development, coordinate and execute logistics for fundraising, donor cultivation, stewardship, and community events, including the annual Community Forward Ball.
• Maintain event databases, guest lists, and communications through Greater Giving, ensuring accurate integration with Salesforce.
• Coordinate assigned day-of event logistics, including setup, guest registration, vendor communications, and Fund-a-Need support.
• Coordinate post-event reconciliation, gift entry, acknowledgments, data cleanup, and reporting in partnership with the Director of Development and Finance.

Development Coordination & Support 

• Coordinate volunteer activities, including recruitment support, logistics, scheduling, and volunteer recognition in collaboration with the Development team.
• Coordinate in-kind donations including maintaining organizational wishlists and managing distribution in collaboration with Programs.
• Conduct prospect and donor research and prepare briefing materials.
• Coordinate scheduling, meeting preparation, and other administrative needs for the Development team and organizational leadership.
• Represent Community Forward SF professionally when interacting with donors, partners, vendors, and other external stakeholders.
• Perform other duties as assigned.

BACKGROUND & EXPERIENCE: 

• 2-3 years of relevant professional experience in nonprofit development, fundraising operations, database management, communications, events, or a related field; equivalent combination of education and experience will be considered.
• Commitment to Community Forward’s mission, values, and the communities we serve.
• Strong organizational and project management skills, with the ability to prioritize competing deadlines, and independently manage assigned responsibilities.
• Exceptional attention to detail, accuracy, and commitment to maintaining high-quality data and administrative processes.
• Experience with CRM or database systems (Salesforce preferred) and proficiency with Excel or Google Sheets for data management and reporting.
• Strong writing, editing, and verbal communication skills, with the ability to develop content for different audiences and build positive working relationships.
• Maintain confidentiality and exercise discretion with sensitive donor and organizational information.

Preferred Qualifications

• Experience coordinating nonprofit fundraising events, including vendor logistics, guest registration, and event-related data management.
• Experience with email marketing platforms, website content management systems, and social media management tools.
• Bachelor’s degree preferred.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.