Outlet Store Manager

Waterford - Icons That Have Bonded Generations Fiskars Group Outlet Store Manager San Marcos, TX OUR ROLE The Outlet Store Manager is responsible for leading all aspects of the new San Marcos Outlet Store, opening Fall 2026. As an on‑floor leader, this role is responsible for delivering an exceptional customer experience while driving sales, developing a high‑performing team, and ensuring operational excellence. The Store Manager oversees all aspects of store performance, including sales, profitability, merchandising, staffing, inventory, compliance, and community engagement. This role is an on‑floor leader, not only performing all store functions but also leading the store to success by developing a team that consistently delivers a Signature Customer Experience. The role ensures operational excellence, drives results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection. This outlet location will feature Waterford, Wedgwood, Georg Jensen and Royal Copenhagen brands. The Outlet Store Manager must have in‑depth knowledge of the brand and products to drive sales. WHAT YOU’LL DO AT THE OUTLET Team Leadership Recruit, hire, onboard, train, coach and develop store associates Create schedules that support business needs while managing payroll budgets. Conduct performance reviews and provide ongoing coaching and feedback Foster an inclusive, collaborative, and high‑performing team culture. Recognize and reward team performance. Inventory Management Maintain up‑to‑date listings of excess and obsolete stock across all brands. Monitor stock across all brands Monitor and manage discounting levels to align with outlet commission rates and protect P&L margins. Customer Experience Deliver an exceptional luxury customer experience that reflects the heritage of our brands. Resolve customer concerns professionally and efficiently. Build customer loyalty through outstanding service and product expertise. Model selling behaviors and coach associates to exceed service expectations. Sales & Business Performance Drive sales and profitability by achieving store goals and KPIs. Monitor daily, weekly and monthly performance metrics. Identify opportunities to increase conversion, average transaction value, and units per transaction. Develop action plans to improve store performance. Promotional Planning & Execution Plan and execute promotions within the outlet store. Create compelling sale listings tailored to outlet events and seasonal opportunities. Review outlet floor layouts based on sales data and promotional trends. Outlet Engagement & Support Ensure promotional events are correctly booked and executed. Create staff incentives to prioritize brand sales over competitors. Deliver product training and ensure visual merchandising aligns with brand strategy. Identify new selling spaces and opportunities for stock launches. Operational Oversight Implement operational improvements and drive efficiencies. Support staff training and development across sites. Report on performance metrics and ensure compliance with brand standards. WHO YOU ARE You are an experienced retail leader who enjoys developing people, leading by example, and creating a positive team environment. You are passionate about delivering an outstanding customer experience and have a strong business mindset that enables you to drive sales, achieve goals, and manage store operations effectively. You are organized, adaptable, and comfortable prioritizing competing demands in a fast‑paced retail environment. A strong communicator and confident decision‑maker, you build positive relationships with customers, employees, and business partners while taking ownership of store performance. You are committed to maintaining a safe, welcoming, and well‑presented store that reflects the highest standards of the brand. Experience & Knowledge 5+ years of retail leadership experience, including experience managing teams and driving store performance. Demonstrated success achieving sales and profitability goals. Experience hiring, coaching and developing retail teams. Strong understanding of retail KPIs, payroll, scheduling and inventory management. Experience with visual merchandising luxury or premium brands preferred. Excellent communication and negotiation skills. Ability to analyze sales data and respond to trends to achieve targets and drive the business. Proficiency in planning promotional campaigns and visual merchandising. Solid understanding of retail operations and industry best practices. Knowledge of health and safety regulations and compliance standards. Education Bachelor’s degree in Business, Retail Management or a related field. Language Skills English required. Spanish preferred but not required. Base Salary $70,000-80,000 annually. #J-18808-Ljbffr Fiskars Group