Retail Store Department Head

Retail Department Manager (Exempt)

The Department Manager leads daily retail operations to deliver exceptional customer experiences, achieve financial goals, and develop a high-performing team. This role drives operational excellence through effective coaching, ensuring a culture of selling and service, merchandising, and execution while partnering across the store to support business objectives. By balancing customer service, talent development, and business selling strategy, the position contributes directly to store performance and brand success.

Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards.

Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high-performing team.

Drive revenue growth by modeling selling behaviors, monitoring key performance indicators, and implementing strategies that improve customer engagement and sales results.

Partner with store leadership to execute merchandising plans, product launches, and promotional initiatives that enhance the customer experience and maximize business opportunities.

Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment.

Analyze sales, inventory, and operational data to identify trends, resolve issues, and make informed business decisions that improve sales and service performance.

Collaborate with cross-functional partners to support store initiatives, maintain visual merchandising standards, and deliver consistent execution across the business.

High school diploma or equivalent required; associate or bachelor's degree preferred.

• 35 years of retail operations experience in a high-volume, premium, fast-paced environment.
• Previous experience leading and developing retail teams.
• Retail environment experience preferred

Strong leadership, coaching, and performance management skills.

Excellent customer service and relationship-building abilities.

Knowledge of retail operations, merchandising, inventory, and sales performance metrics.

Analytical and problem-solving skills with the ability to translate data into action.

Proficiency with Microsoft Office and retail operational systems.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

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We are a performance-driven company. Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies.