Technology Support Coordinator

Technology Support Coordinator

Job ID: 322492
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range


$27.02 - $35.13/hourly, DOE

Grade


115

Work Schedule


Monday - Friday, 8 am - 5 pm
Summer Hours: Monday - Thursday, 7 am - 6 pm

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


Information Technology Services (ITS) at Maricopa Community Colleges is seeking a driven Technology Support Coordinator to provide senior technical leadership and operational coordination for college technical support services. Under the direction of the campus IT Manager, this role ensures consistent application of IT standards and procedures and manages escalations across teams and vendors. This position will be at the forefront of maintaining reliable, customer-focused service delivery.


The ideal candidate prioritizes execution discipline, emphasizes documentation ownership and availability, and can implement operational maturity activities.

Essential Functions


30% - Technical Coordination & Tier 3 Escalation Leadership:

• Serves as a lead Tier 3 escalation resource for complex, cross-system technical issues involving endpoints, operating systems, applications, and classroom technology
• Performs the most advanced troubleshooting and resolution methods
• Coordinates resolution efforts between campus support staff, district technical teams, and external vendors
• Ensures escalated issues are resolved in alignment with service expectations and operational priorities
• Delivers support services in-person, over the phone, or remote desktop
  
  

30% - Standards, Lifecycle & Endpoint Governance:

• Coordinates and enforces endpoint standards, patching cadences, and configuration practices across supported environments
• Oversees lifecycle activities, including asset reclamation, refresh planning, and deployment readiness
• Ensures consistent and effective use of enterprise endpoint management platforms across the campus support team
• Identifies opportunities for automation and economies of scale to improve service efficiency and consistency

20% - Project Coordination & Service Maturity:

• Coordinates systems-related projects such as classroom/lab refreshes, new space deployments, and software implementations
• Supports service maturity initiatives aligned to ITIL practices, including incident trend analysis, problem management support, and documentation ownership
• Implements process standards
• Partners with the IT and campus leadership to support SLA adherence and service quality improvement
• Assists in the planning, organization, and administration of information technology activities and multimedia services

15% - Documentation, Training & Staff Enablement:

• Authors and updates SOPs, workflows, and operational documentation
• Trains and mentors technical staff on standards, tools, and escalation procedures
• Ensures knowledge transfer and operational consistency across shifts and staff roles
  
  

5% - Administration:

• Participates in campus and district meetings
• Performs related duties as assigned

Minimum Qualifications


Associate's Degree from a regionally accredited institution and three years of technical experience in an area directly related to the assignment.

OR

An equivalent combination of the conferred degree, education, certification, and directly related full-time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• Experience providing Information Technology (IT)/Audiovisual (AV) technical and customer support, in person or over the phone
• Experience leading endpoint management activities within JAMF/Intune/SCCM or similar
• Experience applying ITIL or ITSM practices in an operational setting
• Possession of current, related certifications (e.g., CompTIA A+, ITIL Foundation, Certified Associate in Project Management)
• Experience using a helpdesk ticket system and resolving and assigning tickets
• Experience coordinating small to medium projects such as classroom/lab refreshes, new space deployments, and software implementations

Special Working Conditions

• This position is a Districtwide resource with regional responsibility across Mesa, Tempe, and Phoenix.
• Possession of a valid State of Arizona Class D Driver's License may be required for some assignments; must meet minimum standards regarding driving:
• This role requires a physical presence on-campus.
• May be required to work evenings and weekends.
• May be required to sit for prolonged periods while viewing a computer monitor.
• Information Technology Services (ITS) does not sponsor individuals for any type of work visas.
  
  

How to Apply


Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge, and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at the time of the interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io


MCCCD is an Equal Opportunity Employer.


Posting Close Date


Open until filled

First Review is Monday, April 13, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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Required

Preferred

Job Industries

• Other