IT Support Supervisor - Arizona State University - Concessions

Job Description

The IT Support Supervisor is responsible for supporting all game day and event technology operations , with a primary focus on POS systems, handheld devices, and network connectivity . This role provides hands-on troubleshooting, leads event-day IT staff, and ensures all technology required for concessions, premium services, and operations is fully functional before, during, and after events.

Job Responsibilities

Game Day / Event Execution

• Lead IT support for all home games and major events, including pre-event setup, live support, and post-event breakdown
• Ensure all POS systems (Shift4, Tapin2, handhelds, Mashgin kiosks) are fully operational and tested prior to event start
• Troubleshoot real-time issues impacting concessions, bars, suites, and premium service operations
• Act as the on-site escalation point for all technology-related issues during events
• Assist with concessions supervision of stands and portables

POS & Operations Support

• Support deployment, configuration, and maintenance of:

• POS terminals and kiosks
• Handheld ordering devices and scanners
• Printers, routers, and networking equipment

• Monitor system performance and minimize downtime to protect revenue and throughput
• Coordinate with operations teams to ensure stands are fully functional and ready for service

Team Leadership

• Supervise part-time IT staff and/or event support personnel
• Assist with scheduling and coverage for events
• Provide direction, coaching, and on-the-job training to support staff
• Ensure team members follow troubleshooting protocols and response standards

Inventory & Preparation

• Maintain organization and inventory of IT equipment (POS units, printers, cables, handhelds, etc.)
• Assist with staging and prep of all technology prior to events
• Support new system rollouts, upgrades, or testing efforts

Communication & Coordination

• Serve as the primary liaison between IT and operations leadership during events
• Communicate system status, outages, and resolutions clearly and quickly
• Escalate complex issues to corporate IT or external vendors as needed

Qualifications

• + years of IT support experience (POS or high-volume operations strongly preferred)
• Prior lead or supervisory experience preferred
• Experience supporting:

• POS systems (stadium or retail preferred)
• Basic networking (Wi-Fi, connectivity troubleshooting)
• Hardware troubleshooting (printers, handhelds, terminals)

• Strong problem-solving skills with ability to work under pressure
• Excellent communication and leadership skills

Work Environment

• Event-based schedule (nights, weekends, and holidays required)
• Fast-paced, high-volume stadium environment
• Ability to stand, walk, and lift/move IT equipment during shifts

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.


About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.