YS Operations Communications Manager

YS Operations Communications Manager

The New York City Department of Youth and Community Development (DYCD) support youth and community services through contracts with community-based organizations throughout New York City. DYCD Youth Services, encompassing such as BEACON, COMPASS, CORNERSTONE, RHY, SNL, and CACFP programming seeks to support community-based organizations high quality after school services through funding, monitoring, coaching, capacity, evaluation and advocacy. DYCD Youth Services is seeking a communications Manager to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth Services initiative with facility set-up and licensing, policy development, contract compliance and performance, data analysis and interpretation, unit operations and efficiencies, system overview and enhancements, and communication to contracted providers. The Communications Manager would be focused on supporting both internal and external partners with communication and project management efforts towards Youth Services initiatives. This individual will oversee the advancement of key initiatives, including deadline management, asset organization, and accessibility, while ensuring transparency regarding next steps and objectives for all relevant stakeholders. Additionally, the Communications Manager will leverage systems to coordinate and effectively promote / highlight all Youth Services initiatives. The Communications Manager will report to the Deputy Director of Community Relations and Communications Management within the Youth Services Operations Unit. Key tasks include:

• Collects contract performance information, analyzes trends, and makes recommendations for continuous quality improvements from existing programs/systems.
• Communicates with contractors to address questions, clarify policies, and contract requirements, provide technical assistance, and coordinate on special projects.
• Reviews contract and performance-related documents, ensuring all contractual and programmatic requirements are adhered to by providers.
• Monitors and reviews program/agency deadlines, submission of required information/documentation, and data entry of surveys and media content.
• Maintains and assists with updating operational documents, such as the internal document libraries, media folders, and procedural guides in coordination with the Youth Services team.
• Assists with Agency and Youth Services events to capture media content and manage logistical support for sharing with the communications team, focusing on highlighting the initiatives of Youth Services.
• Supports the Operations Team by collecting data, evaluating training competencies, and coordinating stakeholder engagement for internal meetings, webinars, and Youth Services communications. Submits all relevant information to the supervisor within designated deadlines.
• Utilizes project management systems and tools to monitor key initiatives and facilitate communication with stakeholders regarding the mission, objectives, and upcoming actions.

Community Coordinator - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

- Proficiency with MS Office application suite, particularly in Excel, PowerPoint, MS Planner preferred but not required. - Having an understanding with Excel regarding basic formulas to efficiently compile and analyze key data points preferred but not required. - Ability to develop presentations that effectively support goal achievement, clearly communicate the objectives of youth services in a professional and impactful manner, and are tailored for large-scale meetings, ensuring consistency, branding, and accessibility. - Project management experience with the ability to monitor progress on extensive, large-scale projects and effectively communicate timelines, objectives, updates, and subsequent steps. - Experience navigating multiple data systems. - Knowledge about afterschool programs preferred but not required. - Experience with building quantitative and qualitative reports using large data sets. - Excellent communication skills, with experience in the media/communications field. - Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.