Customer Service Representative

Customer Service Representative

Based in the Dallas-Fort Worth metroplex, Greenmark Waste Solutions ("Greenmark") is a privately held provider of solid waste collection and recycling solutions. Greenmark serves industrial, commercial, and construction markets in the Dallas-Fort Worth metroplex and operates as Home Town Disposal in the Memphis metroplex serving the residential market.

People are at the core of our business. We take care of our people, so they can in turn take care of our customers and our communities. Greenmark seeks to be a regionally integrated solid waste company that is recognized for our dependability and expertise, while maintaining authentic, hometown roots in the communities we serve.

Greenmark has a unique opportunity to build a best-in-class business from the ground up without time or capital constraints. We have the ability to focus on the things that matter most in the long-term our people, customers, vendors, and communities. Our leadership brings extensive experience in the waste industry at the major publicly traded waste companies and leading independents. We are applying our collective knowledge and experiences to build the business the right way and are looking for team members who want to build their careers with us.

The Customer Service Representative is part of a team supporting and serving our customers and clients through inbound and outbound calls. The position will be expected to demonstrate a resourceful and quick-thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support. The Customer Service Representative reports to the Customer Service Supervisor.

Each eligible employee receives a competitive total compensation package, including benefits such as medical, dental, vision, life insurance, short term disability, long term disability, company-matched 401K, among others. Employees also receive paid time off and holidays.

Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience

Strive for first-contact resolution with each interaction

Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations

Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization

Work with team leaders to identify opportunities to improve processes, products, and services

Update customer information in the system during and after each correspondence

Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings

Become proficient with client programs and develop product knowledge

Record and verify names, addresses, purchases, and reactions of prospective customers

Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary

Participate in learning opportunities for process improvements, time management, and technology skills

Adhere to company policies and procedures

Other duties as assigned by manager / supervisor

Develops and builds up team members with an emphasis on hiring and training

Be a brand ambassador for Greenmark, driving a culture of excellence and true partnership with team members and external stakeholders

High school diploma or GED (accredited) required

2+ years of relevant and call center experience

Excellent analytical, problem-solving, and decision-making skills

Outstanding communication and interpersonal abilities, with the ability to collaborate effectively with cross-functional teams

Strong work ethic, self-directed, entrepreneurial, and process oriented

Ability to thrive in a fast-paced, dynamic environment, work autonomously, and manage multiple priorities simultaneously

Learner mindset, with innate curiosity that drives figuring out solutions and learning new things

A healthy balance of confidence and humility, as well as grit and determination to do what needs to be done

Highly organized, detail-oriented, and disciplined; with a commitment to doing things the right way and following through

Strong discernment on time management, priorities, communications, and business decisions

Self-starter who demonstrates integrity in all actions and an ownership mentality with a strong desire to take care of what has been entrusted to them

Ability to balance long-term perspective while consistently and methodically executing daily responsibilities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.