Call Center Representative

About DFXDFX Foundation Repair & Waterproofing Experts is a fast-growing home services companyserving multiple markets across Tennessee and surrounding areas. We are committed todelivering best-in-class customer experiences while maintaining a culture that feels smallenough to be family, but strong enough to scale.Job OverviewWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling inbound/outbound calls to potential customers. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy interacting with people.Key ResponsibilitiesMake outbound calls to potential customers to schedule inspectionsAid in other office responsibilitiesProvide excellent customer service by addressing customer inquiries and resolving issuesCommunicate effectively in English, both verbally and in writingUtilize phone etiquette to ensure professional and courteous interactions with customersUpsell products or services to maximize sales opportunitiesEnter and update customer information accurately in the databaseMeet or exceed call quotas and sales targetsQualificationsPrevious experience in a call center or customer service role is preferredBookkeeping and leadership experience are highly desirable.Strong communication skills, both in English and Spanish (not required), are highly desirableProficient in data entry and navigating computer systemsAbility to multitask and prioritize tasks effectivelySales experience is a plusWhy Join DFXCompetitive pay based on experience and performanceHealth, dental, and vision insuranceSupplemental insurance options including life insurance401(k) with company matchPaid time offMonthly and quarterly performance bonusesComprehensive training providedOpportunities for leadership and career advancement within the companyIf you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for the position of Call Center Representative. Join our team and be part of our success! #J-18808-Ljbffr DFX Foundation & Waterproofing Experts