Care Coordinator

Job Description

Job Description

Join the Front Lines of Patient Care at Fit Club Physical Therapy & Sports Performance!

Are you passionate about helping others?
Do you thrive in fast-paced environments where communication, organization, and energy are key?
Do you want to be part of a team that gets real results—while having fun doing it?

Fit Club Physical Therapy & Sports Performance is on a mission to Heal NYC —and we’re looking for a dynamic, motivated individual to join our Care Coordination Team ! If you're personable, professional, and ready to deliver a 5-star experience to every patient who walks through our doors, we want to meet you.

Who We Are:

At Fit Club, we combine expert care with real-world results. Our clinics are high-energy, team-driven, and built around delivering exceptional outcomes. Our Care Coordinators play a crucial role in setting the tone for each patient’s journey—serving as the first point of contact and ensuring every experience is seamless, supportive, and stress-free.

Who You Are:

• Upbeat & Personable – You greet everyone with a smile and keep the vibe positive.
• Proactive & Timely – You arrive early, respect deadlines, and take pride in your work.
• Responsive & Reliable – No patient email or call goes unanswered for more than 24 hours.
• Purpose-Driven – You love helping others and believe in the power of what we do.

Your Responsibilities:

• Verify insurance benefits with speed and accuracy, and clearly communicate coverage to patients and the team.
• Ensure all new patient paperwork is complete and that insurance visit limits are accurately recorded in our system.
• Conduct routine audits of patient documentation and records.
• Maintain a professional, welcoming environment at the front desk and provide top-tier customer service.
• Communicate effectively with patients regarding their appointments, billing, and care plans.
• Collaborate with clinicians, billing, and coordination teams during meetings to share updates and ideas.
• Track key performance metrics such as evaluations, visits, and payment collection through reports and clinic stats.

What You Bring to the Table:

• Experience working in a medical, physical therapy, or wellness office setting.
• Strong knowledge of insurance and medical terminology.
• Excellent communication, organization, and problem-solving skills.
• Comfort working with electronic medical records and patient management systems.
• A proactive mindset and an ability to adapt quickly to new challenges.
• An authentic passion for helping people feel seen, supported, and cared for.

Why You’ll Love Working at Fit Club:

• A collaborative, team-first culture that supports your growth.
• Regular team-building activities, meetings, and opportunities to make your voice heard.
• The satisfaction of knowing you’re helping people feel better every single day.
• A fun, energetic environment filled with motivated professionals who love what they do.

Ready to be the heartbeat of a high-impact healthcare team?
Send your resume and a cover letter about why you’re a great fit to us today!

Let’s make an impact together— and have a great time doing it.