Billing Specialist

MISSIONPD Instore is a future-forward creator of brand solutions that enlightens, inspires, and transforms the consumer’s experience.ABOUT PDFounded in 1938, PD is a world-renowned design-to-build partner that crafts custom, future-forward brand solutions for some of the largest brands in retail.SummaryThe Billing Specialist is responsible for preparing and issuing accurate customer invoices, maintaining billing records, processing payments, and ensuring timely resolution of billing discrepancies. This role works closely with Sales, Project Management, Customer Service, and Finance to support accurate revenue recognition and customer satisfaction.Essential Duties/ResponsibilitiesGenerate and distribute customer invoices accurately and on time.Review customer orders, contracts, and supporting documentation to ensure billing accuracy.Process customer payments and apply cash receipts.Monitor outstanding balances and assist with collection efforts.Respond to customer billing inquiries and resolve discrepancies.Maintain customer account information and billing records.Process credit memos, debit memos, and customer refunds as needed.Reconcile billing transactions and assist with month-end reporting.Generate billing reports and assist with accounts receivable analysis.Collaborate with internal departments to resolve invoicing issues and ensure customer requirements are met.Performs other duties as assignedFosters a culture that values family, innovation, collaboration and empowermentFollows all safety and workplace policiesCompetencies and SkillsAccuracy and attention to detailTime management and organizationCustomer service orientationFinancial analysisProblem solvingCollaboration and communicationConfidentiality and professionalismStrong Excel and Microsoft Office skills.Excellent attention to detail and problem-solving abilities.Strong customer service and communication skills.Ability to demonstrate and apply our workplace valuesFlexibility to travel between multiple PD locationsDemonstrated commitment to valuing diversity and contributing to an inclusive working environmentEducation/CertificationAssociate degree in Accounting, Finance, Business, or related field preferred.Experience2+ years of billing, invoicing, accounts receivable, or accounting experience.Experience with ERP systems, preferably Dynamics 365.PreferredExperience implementing or optimizing Microsoft Dynamics 365 or other enterprise ERP platforms.Experience supporting manufacturing, retail display, distribution, or custom production environments.Project Management Professional (PMP), CAPM, Agile, Lean, or equivalent certification.Experience with business intelligence, reporting, and process automation tools.Physical Requirements and Working ConditionsWalking, sitting, bending, twisting, reaching, pushing, pulling and lifting may be required throughout the workday.Benefits and perks we offer to full-time, regular employeesHealth, Dental and Vision Insurance4% 401k Match with 5% Employee ContributionPaid Time OffParental Leave8 Paid HolidaysFlex TimeSTD, LTD and Group Life InsuranceFSA and HSA OptionsVoluntaryLife InsuranceCritical Illness InsuranceAccident InsuranceLegal and Identity Theft PlansEmployee Assistance ProgramEmployee Referral ProgramTuition ReimbursementCareer AdvancementProfessional Development OpportunitiesEmployee RecognitionEnglish as a Second Language EducationOnline Training Opportunities #J-18808-Ljbffr