Field Service Technician

Job Description

Job Description

Field Service Technicians are responsible for equipment installations, customer training, and technical support on-site to customers including customer plant personnel. This position requires proficiency with Electrical abilities and troubleshooting and a basic understanding of Mechanical principles.

RESPONSIBILITIES

• Provide technical assistance to customers on-site for service and repair of corrugating and/or finishing equipment.
• Lead and/or participate in installation of machinery at customer sites. 

• Provide training on operation and maintenance to the end-users of SUN equipment. 
• Troubleshoot and repair complex field service issues; take ownership for solutions per company standards.
• Use discretion with regard to business related expenses, limiting them to those that are necessary and reasonable.
• Travel extensively domestically and as needed internationally in order to support customer plant operations.

QUALIFICATIONS

• Advanced knowledge of electrical disciplines, installation procedures, and machinery troubleshooting; mechanical disciplines knowledge a plus.
• Ability to read, interpret and follow complex electrical schematics, diagrams, engineering drawings, and any other written instructions or procedures as necessary for installation of machinery.
• Strong understanding of PLC based machinery controls and troubleshooting capabilities. 
• Proficient in written and oral communication skills, analytical problem solving, decisiveness, and planning is required. Good communication skills and interaction with all levels of personnel in customer facility. 
• This position requires extensive travel to customer sites both domestically and internationally.

BENEFIT SUMMARY

• Health and Wellness:  Medical; Dental; Vision.
• Financial Future: 401k Plan with Company Match ;  Bonus Program (variable annual bonuses based on company performance);  Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
• Well-being and Support:  Wellness Program; Education Assistance; Paid Time Off.
• Safety and Comfort:  Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.