Meetings Specialist

Event / Specialist, Meeting Services

We are looking for a Meeting Specialist to join our talented and supportive team of 50+ delivering high-quality international events. This role encompasses the planning, managing, and delivery from start to post-event.

We are looking for someone who has a 'let's do this' approach. There's no clock watching or micro-managing, you are trusted to deliver incredible experiences for your clients as you look after projects end-to-end working with a team of likeminded individuals. Qualities such as being highly self-motivated, driven, and professional should be natural for you.

This is a full-time opportunity to extend with great benefits including a competitive salary with an annual bonus. 3+ years' experience managing pharmaceutical events is required. Experience with Cvent is a plus.

Job Purpose: To lead all aspects of project deliverables in the Meeting Services team, while meeting quality standards on time and on budget.

Key Accountabilities:

Specialized knowledge:

• In depth understanding of the department's service offerings and processes
• Works with minimal supervision in a team environment to ensure the timely and accurate performance of work within project scope and objectives
• Participates in project planning meetings (internal and with client)
• Keeps current on knowledge within the industry in respect of SOPs, HCP compliance, and suppliers
• Knowledge of quality worldwide meeting venues
• Working knowledge of virtual meeting management and platforms
• Experience working with Cvent platform
• Pharma/Biotech meeting planning experience.

Client relationship management:

• Proactively manages Client expectations and ensures delivery against them
• Assertive in managing changes in project scope
• As applicable, attends Client meetings and telecons to discuss operational issues
• Ensures Client receives appropriate status update reports
• Proactively identifies complex technical and process issues
• Proactively assesses project needs and develops processes and solutions to address issues before they become significant problems
• Ensures that the delivery of high quality, well executed projects result in clients expressing satisfaction with the service provided and may result in additional business referrals
• Alert to opportunities for follow on business or changes in project scope and engages appropriate management
• Maintains confidentiality of information

Project execution and success:

• Liaises closely with colleagues at all levels to discuss issues and resolve conflicts that may arise when managing a project
• Demonstrates the ability to complete assigned tasks, meet project deadlines and achieve objectives
• Proactively seeks opportunities to improve project efficiency, results, or team performance
• Oversee organization of delegate travel and attendance at international meetings and congresses
• Uses knowledge, experience, and expertise to recommend suitable venues and project solutions
• Conduct site visits to further influence the success of the meeting
• Works within internal/external SOPs and guidelines
• Provides expert quality control in respect of compliance to pharmaceutical industry guidelines
• Manages the on-site delivery of meetings
• Ensure communication with suppliers is clear and up to date
• Provides guidance to project team members in technical or process areas

Finance management:

• Ensures detailed project scoping information is obtained for every project
• Ensures budget accuracy
• Conducts budget revisions and reconciliations, recording changes in scope
• Reviews profitability analysis
• Ensures deposits and invoices are paid in a timely manner according to internal processes
• Manages financial compliance procedures applicable to the delivery team
• Monitors reconciliation timelines to ensure that agreed Client deadlines are met
• Completes timesheets on time
• Completes/approves project related expense claims

Metrics for success:

• Utilization/billability target
• Contribution to achievement of project, team, and departmental specific goals
• Working within budgeted hours, monitor and communicate CIS's to Manager

Competencies:

• Client Focus
• Integrity and Ethics
• Teamwork and Collaboration
• Results Orientation
• Business Analysis
• Interpersonal Communication
• Networking
• Solving Business Problems

Skills:

• Proven experience in a pharmaceutical meetings environment
• Demonstrated ability to successfully manage meetings on time with high quality
• Technical expertise
• Client focused approach to work
• Ability to interact professionally within a client organization
• Strong problem-solving skills
• Willingness to work in a matrix environment and to value the importance of teamwork
• Excellent interpersonal, verbal, and written communication skills
• Sound understanding of IT packages such as Word, Excel, and PowerPoint
• Logical mind, shows a clear thought process before acting
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Excellent knowledge of online registration software
• Good knowledge of audiovisual equipment
• A flexible attitude with respect to work assignments and new learning

Knowledge and Experience:

• Relevant experience in conference and event supporting pharmaceutical organizations; Sales Launches, Investigator Meetings, Congress Meetings Organization, Incentives, and Advisory Boards
• Equivalent experience organizing meetings within a similar industry and/or role is required. 25% travel is required for this role.

Education:

• Bachelor's Degree or relevant work experience in pharmaceutical meeting planning

Base Pay Range: $85K - 95K

Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.

In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives. Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.

EEO Disclaimer Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.