Accounts Receivable Manager

Job Details Job Location: A360 Corporate - Tulsa, OK, Position Type: Full Time, Salary Range: $60000.00 - $65000.00Salary, Job Shift: Day, Accounts Receivable Manager Schedule: M-F 9am-6pm CT Department: Finance Location: Tulsa, OK - 100% in office Pay Rate: $65K/year + incentive SUMMARY The Accounts Receivable Manager is responsible for leading the accounts receivable department and ensuring he timely and accurate collection of outstanding customer balances. This role oversees a team of approximately 15 collections agents and plays a key part in driving performance, coaching staff, and implementing strategies that improve collection rates while maintaining positive customer relationships and cross-functional collaboration. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Lead, motivate and manage a team of agents to achieve monthly collection targets. Distribute and monitor the flow of collection actions, ensuring timely and appropriate follow-up. Track daily performance metrics including call volume, hours worked, actions completed, and total dollars collected. Handle escalated customer calls and resolve complex account issues with professionalism and empathy. Collaborate with Customer Care, OCEO, and Accounting departments to resolve account discrepancies and streamline processes. Identify opportunities for operational improvement and implement best practices to enhance team performance and customer experience. QUALIFICATIONS & EXPERIENCE Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent experience) 3-5 years of experience in accounts receivable, credit and collections, or financial operations 2+ years of supervisory or management experience in a high-volume AR or call center environment Proficiency in AR software and ERP systems Strong Excel skills, including pivot tables and data analysis Familiarity with performance dashboards and CRM tools SKILLS Proven ability to lead and motivate teams toward measurable goals Excellent interpersonal and conflict-resolution skills Strong written and verbal communication, especially in escalated or cross-functional scenarios Ability to interpret financial data and identify trends or areas for improvement Skilled in balancing assertive collections with customer relationship management Detailed-oriented with a proactive approach to problem solving and process optimization #J-18808-Ljbffr