Remote Senior Customer Service Representative - Must Live in VA

Job Description

Job Description

Senior Customer Service Representative

Remote, Work from Home, Virginia Residents Only

Pay:

• $16.67/hour, English
• $17.46/hour, English/Spanish Bilingual (language assessment required)

Make a Difference Every Day

Are you a compassionate customer service professional who enjoys helping people navigate important life decisions? Do you thrive in a role where you can solve problems, educate others, and provide exceptional support?

We are hiring Remote Senior Customer Service Representatives to support Virginia residents by assisting with Medicaid and Children's Health Insurance Program (CHIP) enrollment and eligibility. Every conversation you have helps individuals and families access the healthcare benefits they need.

If you're looking for meaningful work with a respected organization that values professionalism, empathy, and customer service excellence, we want to hear from you.

What You'll Do

As a Senior Customer Service Representative, you will:

• Assist callers with complex questions regarding Virginia Medicaid and CHIP eligibility, benefits, and managed care plans.
• Provide accurate, objective, and professional guidance to help customers make informed healthcare decisions.
• Resolve escalated customer concerns with empathy and professionalism.
• Handle both inbound and outbound customer communications.
• Process eligibility verification documents, including income, identity, and supporting documentation.
• Research policies and procedures to ensure accurate information is provided.
• Maintain detailed and accurate documentation while meeting quality and productivity standards.
• Deliver an outstanding customer experience on every interaction.

What We're Looking For

• High School Diploma or GED required.
• At least one year of customer service or related professional experience.
• Excellent communication and active listening skills.
• Strong problem solving and critical thinking abilities.
• Comfortable navigating multiple computer systems simultaneously.
• Ability to learn and apply complex policies and procedures.
• Bilingual English/Spanish candidates are encouraged to apply.

Work Schedule

Hours of Operation:

• Monday through Friday, 8:00 AM to 7:00 PM Eastern
• Saturday, 9:00 AM to 12:00 PM Eastern

Shifts will be assigned within the operating hours.

Paid Training

Training is conducted remotely over 2 weeks .

Attendance is mandatory.

• No time off is permitted during training.
• Cameras must remain on throughout both training and nesting.
• Training schedule details will be provided prior to your start date.

Remote Work Requirements

• Must reside in Virginia.
• This is a Bring Your Own Device (BYOD) position.
• Reliable high speed internet connection is required.
• Dedicated, quiet workspace free from distractions.

Why You'll Love This Opportunity

• 100% Remote, Work From Home
• Meaningful work supporting Virginia families
• Stable full-time schedule
• Paid training
• Opportunity to build valuable healthcare customer service experience
• Supportive team environment
• Bilingual pay differential available

If you're passionate about helping others, enjoy solving problems, and are ready to build a rewarding customer service career from the comfort of your home, apply today!

Your next opportunity to make a real impact starts here.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position