e-COMMERCE/DEPARTMENT LEAD

Job Description Assist the Store e‑Commerce manager in managing the day‑to‑day operation of the store's e‑Commerce department. The role demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness Ensure team members adhere to local, state and federal laws, food safety procedures, and company guidelines Perform responsibilities required of selectors and customer attendants as needed per company guidelines Train all functions and duties of the selector and customer attendant roles Act as the person in charge of the e‑Commerce department when the Store e‑Commerce manager is unavailable Assist with scheduling to meet operational and associates’ needs Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants Print and distribute order labels, including orders for perishable departments Troubleshoot e‑Commerce equipment and devices Maintain level of supplies needed to perform necessary duties Maintain organization and cleanliness of staging areas and equipment Report pricing, scanning, item location discrepancies and invalid temperature types to the store e‑Commerce manager Perform required opening and closing procedures Learn and implement process improvements as directed by division or enterprise e‑Commerce team Provide feedback on team members daily performance and annual performance reviews Ability to work cooperatively in a high‑paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications Minimum Proven supervisory experience Ability to read shelf tags Basic knowledge of computers Excellent oral/written communication skills Basic math skills (i.e., counting, addition, and subtraction) Self‑directed, ability to execute projects with minimal supervision Desired Any experience in a production‑oriented environment or warehouse environment, stocking shelves, or cashier experience What You’ll Receive From Us A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program. Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways. If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre‑hiring process, please call View phone number on click.appcast.io or contact the location’s management. #J-18808-Ljbffr Kroger