Yardi Help Desk Specialist - Residential & Commercial (PST)

Dallas, United States | Posted on 08/14/2025 Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction, investmentmanagement, and property technology sectors. With a dedicated focus on enterprise platforms such as Yardi,MRI, Procore, and Microsoft Dynamics, we empower businesses to enhance operational efficiency,maximize returns, and embrace digital transformation. Committed to sustainability and innovation, Assetsoftalso integrates green solutions into our service offerings to help shape a more sustainable future in real estatetechnology. Position Description: We are seeking a detail-oriented and customer-focused Yardi Help Desk Support professional to providetechnical assistance, troubleshooting, and functional guidance to clients utilizing Yardi solutions. The idealcandidate will have proven experience in Yardi Voyager, with expertise in Yardi modules such as Commercial and Residential , along with strong problem-solving abilities and a commitment to deliveringhigh-quality client support. Responsibilities: The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, andfunctional support for Yardi applications, ensuring efficient resolution of user issues and maintainingsmooth system operations. This role includes, but is not limited to the following primary duties:

• Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution inalignment with service level agreements (SLAs).
• Deliver first-level technical and functional assistance, resolving common Yardi-related issues andescalating complex matters to higher support tiers with detailed documentation.
• Handle service requests, incidents, and inquiries in a timely and professional manner.
• Provide functional support and guidance on Yardi modules, including Commercial and Residential ,ensuring accurate configuration, data integrity, and optimal system utilization.
• Escalate complex issues to higher-tier support or development teams, ensuring clear documentationand communication of troubleshooting steps.
• Assist in testing system configurations, patches, and upgrades before deployment.
• Maintain accurate records of all support activities in the ticketing system.
• Collaborate with cross-functional teams to identify recurring issues and recommend system/processimprovements.
• Deliver user training and create knowledge base articles to enhance client self-service capabilities.

Education: Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred. Requirements Qualifications:

• Minimum of 3 years’ experience providing technical support for Yardi Voyager, including troubleshooting,configuration, and user assistance.
• Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules.
• Strong understanding of property management operations, processes, and workflows.
• Excellent analytical, troubleshooting, and problem-solving skills with attention to detail.
• Strong written and verbal communication abilities, capable of explaining technical concepts to non -technicalstakeholders.
• Ability to work independently, manage multiple priorities, and perform effectively in a fast-pacedenvironment.
• Proficiency in documenting support cases, resolutions, and best practices.
• Familiarity with help desk ticketing systems and remote support tools.
• Candidates with a short notice period (one month or less) will be given preference.

Timezone: Flexibility to work in the PST time zone. #J-18808-Ljbffr Assetsoft