Customer Service Specialist

Job Type


Full-time

Description

Job Summary - Customer Service Specialist

Join the Hirsch team as Customer Service Specialist! We are seeking a knowledgeable and customer-focused Customer Service Specialist to join our plumbing wholesale team. This role is responsible for assisting contractors, plumbers, and walk-in customers with product selection, order processing, and exceptional customer service. The ideal candidate has experience in plumbing products, strong communication skills, and the ability to work in a fast-paced wholesale environment.

Company Overview

About Hirsch Pipe & Supply

For over 90 years , Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire-ensuring contractors are never more than 20 minutes away from fast, friendly service.

Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!

Requirements

Key Responsibilities

• Greet and assist customers at the sales counter in a professional and friendly manner

• Provide product recommendations and technical support for plumbing supplies and fixtures

• Process sales orders, quotes, returns, and payments accurately

• Maintain strong relationships with contractors, builders, and trade professionals

• Coordinate with warehouse staff to ensure timely order fulfillment

• Monitor inventory levels and assist with stock replenishment

• Answer incoming phone calls and respond to customer inquiries

• Keep the sales counter and showroom organized and presentable

• Stay informed about product knowledge, pricing, and promotions

Job Requirements

• 5+ years of experience in plumbing or plumbing supply industry.

• Knowledge of plumbing products, fittings, fixtures, valves, and tools

• Strong customer service and sales skills

• Ability to multitask and work efficiently under pressure

• Basic computer and point-of-sale system knowledge

• Excellent communication and problem-solving abilities

• Forklift certification is a plus (if applicable)

• High school diploma or equivalent preferred

• Ability to lift up to 50 lbs.


• Pass pre-employment drug screen, physical and background check

Employee Benefits

Hirsch offers competitive salaries, ongoing training opportunities and a comprehensive benefits package including:

Medical, dental and vision insurance

Profit sharing

401K + employer match

Flexible Spending Account

Long Term Disability

Employer paid life insurance

Employee purchase program

Vacation/Sick/Holiday pay

Salary Description


$28.50/hr.