Operations Analyst - Global Payment Operations Investigations

Bank of America Job OpportunityAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.ResponsibilitiesAdhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracyAbility to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flowsAbility to navigate multiple processing applications during research and exception processingAdapt to and effectively execute procedural, system, and operational changes within wire processing functions.Assists with coordination of implementation for products, services, and operational solutionsSupports the design, documentation, implementation, and monitoring of new products and servicesProvides guidance regarding procedural, technical, and operational changesExpands business products knowledge within operations environmentBuilds network by developing relationships with partners and teammatesInspects data to identify issues and trendsCollects and interprets data to validate operational processesRequired QualificationsMinimum of 1 year experience with Wires or research and analysis experience in a production environmentMinimum of 1 year experience in customer serviceRisk and resolve experienceExcellent time management and prioritization skills, with ability to meet deadlines under pressureExperience with Microsoft Office SuiteStrong oral, written, and interpersonal communication skillsStrong organizational skillsStrong attention to detailOwnership and accountability for delivering high quality workAbility to prioritize effectively, adapt, and meet deadlinesAbility to work overtime when neededDesired QualificationsExperience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FXExperience implementing process improvements and automationUnderstanding of Dodd FrankDemonstrates leadership, leading through change and process improvements to deliver resultsSkillsAttention to DetailCustomer and Client FocusMonitoring, Surveillance, and TestingProcess Performance ManagementResearchAdaptabilityBusiness AnalyticsCritical ThinkingReportingWritten CommunicationsData ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess EffectivenessStrategic ThinkingShift: 1st shift (United States of America)Hours Per Week: 40