Full Time - Bellman - Best Western Plus Hacienda Hotel - San Diego, CA

Job Description

Job Description

Job Summary:

As a Bellman at Best Western Plus Hacienda Hote l, you serve as one of the first and last points of contact for our guest, helping create exceptional experiences throughout their stay. This high visible role is responsible for warmly welcoming guests, assisting with luggage, providing information about the hotel and local area and ensuring public space remain clean, inviting and guest ready. Successful candidates are friendly, energetic, service orientated professionals who take pride in anticipating guest needs and delivering genuine hospitality that reflects the high standards of the Best Western Plus Hacienda Hotel.

  Duties and Responsibilities: 

Greeting arriving and departing guests with a warm, professional, and welcoming attitude. 

Assist guest with luggage, packages, and personal belongings during arrival, departure, and throughout their stay.

Escort guests to their rooms and provide information regarding the hotels' amenities, services, and property features, and local attractions.

Transport luggage safely and efficiently using proper handling procedures and hotel equipment. 

Maintain the cleanliness, organization, and presentation of the lobby, entrance areas, guest pathways, and other public spaces.

Monitor, replenish, and maintain coffee stations, beverage station, and guest refreshment areas.

Assist guest with directions, transportation arrangements, restaurant recommendations, and general hotel inquires. 

Coordinate Front Desk, Housekeeping, and Maintenance departments to fulfill guest requests and ensure seamless service.

Receive, store and retrieve guest luggage following established security and tracking procedures.

Deliver guest items, packages, amenities, and special requests promptly and professionally.

Follow Best Western Plus Hacienda Hotel safety, security, and guest service standards.

Maintain a positive and professional appearance in accordance with hotel grooming and uniform guidelines. 

 

Skills and Qualifications: 

High school diploma or equivalent experience.

Previous hospitality, customer service, bellman, valet, or guest service experience is preferred.

Strong commitment to providing outstanding guest service and creating memorable guest experiences.

Excellent interpersonal and communication skills.

Professional demeanor with the ability to interact courteously with guests, coworkers, and vendors.

Ability to lift, carry, push, and pull luggage and equipment weighting up to 50 pounds or more on a regular basis. 

Dependable, punctual and capable of working mornings, evenings, weekends and holidays as business needs require.

Knowledge of the local area, attractions, restaurants, and transportation service is a plus.

Must possess a positive attitude, strong work ethic and a genuine desire to exceed gust expectations.

Physical Requirements

Frequently lift and transport luggage weighting up to 50 pounds

Remain on feet for extended periods while walking throughout the hotel grounds.

Push and maneuver loaded luggage carts safely

Work both indoors and outdoors in varying weather conditions as needed. 

Additional details

This position may require working weekends, holidays, or variable shifts based on business needs.

The statement listed are intended to represent the key duties and level of work being performed, They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry , employees may be required to work varying schedules to reflect the business needs of the hotel. We are and equal opportunity and affirmative action employer and make employment decisions without regard to age, race , religion, natural origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.