Table Games Supervisor

Job Description

Job Description

At Lakeside Hotel Casino , we’re more than a workplace; we’re a team that takes care of each other and our guests. We pride ourselves on being approachable, loyal, and service-driven, creating an environment where both employees and guests feel welcome, safe, and valued. If you enjoy helping people, staying active, and being part of a team that makes a real impact every day, this role could be a great fit.

WHAT YOU’LL DO - As a Table Games Supervisor , you will oversee daily pit operations and support the team in delivering a seamless and engaging gaming experience.

• Supervise table games operations in the absence of the Casino Shift Manager
• Lead and support dealers to ensure game integrity, efficiency, and exceptional guest service
• Monitor gameplay and enforce proper procedures to protect the integrity of all games
• Address and resolve guest concerns and escalated disputes professionally
• Assist with scheduling and staffing coverage for the shift
• Ensure compliance with all gaming regulations, including federal currency reporting requirements
• Input fills and credits, and oversee chip and dice control procedures
• Issue, void, and manage comps in accordance with company guidelines
• Support promotional awareness and guest engagement on the floor
• Maintain accurate records, including shift documentation and attendance tracking
• Communicate regularly with team members regarding updates, expectations, and events
• Partner with leadership on employee relations matters, including coaching and discipline
• Ensure adherence to safety standards, policies, and internal controls

Leadership Responsibilities

• Supervise and coach Table Games Dealers on assigned shifts
• Provide training, guidance, and ongoing development
• Address performance concerns and document appropriately
• Foster a positive, team-oriented work environment

Work Environment & Expectations

• Ability to work flexible schedules, including days, nights, weekends, and holidays
• Maintain professional appearance and grooming standards
• Comply with all company policies, procedures, and safety guidelines
• Meet attendance expectations and complete required training

WHAT WE’RE LOOKING FOR - We’re seeking a leader who is confident, fair, and committed to both operational excellence and team success.

• Strong knowledge of table games and casino operations
• Ability to make sound decisions in a fast-paced, high-energy environment
• Excellent communication and conflict resolution skills
• High school diploma or equivalent required
• Prior gaming experience preferred (table games experience strongly valued)
• Ability to obtain and maintain an Iowa Racing and Gaming Commission license
• Basic computer skills
• Ability to lead a team

WHAT YOU BRING

• High school diploma or equivalent required
• Prior gaming experience preferred (table games experience strongly valued)
• Ability to obtain and maintain an Iowa Racing and Gaming Commission license
• Basic computer skills, including Microsoft Office

WHY JOIN US? At Lakeside Hotel Casino, we create an environment that is exciting for our guests and rewarding for our team members. When you join our team, you’ll enjoy:

• A dynamic casino atmosphere with opportunities for career growth.
• The chance to connect with guests and build lasting relationships.
• A supportive, team-oriented culture that values collaboration and service.
• Paid rest and meal breaks so you can recharge during your shift.
• Paid Time Off (PTO) is earned each pay period.
• Paid Holidays.
• Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
• 401(k) with company match to help you plan for the future.
• Free Life Insurance.
• Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
• Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
• Employee discounts, team celebrations, awards, and more.

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.