Museum Attendant

Museum Attendant

The MacArthur Memorial is a museum and research center dedicated to preserving and presenting the story of the life of General of the Army Douglas MacArthur. The Memorial also pays tribute to the millions of men and women who served with General MacArthur in World War I, World War II, and the Korean War. Situated in downtown Norfolk, VA the Memorial consists of a museum, archive and research center, education center, theater, welcome center, and a gift shop. A visit to the Memorial will allow you to explore the life of one of America's greatest and most complex leaders. We are seeking a Museum Attendant to serve as a front-line visitor services representative, facilities security, and assisting during special events. This position is essential to providing outstanding customer service while aiding in public education and historic preservation.

Essential functions include but are not limited to:

• Provides visitors with informational materials and answers questions regarding General Douglas MacArthur and United States history.
• Opens & closes facilities; sets security alarms.
• Regularly inspects facilities and displays for security, temperature, and humidity.
• Monitors visitor activity to ensure compliance with established regulations, safety practices, and laws.
• Answers phone and in-person inquiries in a courteous and efficient manner; refers calls to appropriate person or office; takes messages.
• Greets visitors and provides appropriate direction.
• Corrects and/or reports unsafe conditions and inoperable equipment.
• Compiles records, tabulates attendance, and prepares simple reports.
• Requires knowledge of excellent customer service methods of interaction with the public to foster mutual respect.
• Requires ability to communicate effectively, both orally and in writing.
• Requires ability to perform basic clerical tasks.
• Requires ability to make independent decisions.
• Must be able to raise and lower several flags on outdoor flagpoles, including climbing stairways/ladders in Memorial dome to raise and lower dome flag.
• Must be able to operate telephone, audio/visual, and security equipment.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Six months in Security, Customer Service, Office Administration; or in a museum environment, depending on assignment. Academic coursework in U.S. History, World History (20th century), or Museum Studies preferred. The preferred candidate will possess excellent interpersonal skills, an interest in history and basic knowledge of museum best practices; will demonstrate the ability to work as a team member to provide excellent customer service to museum visitors; experience with basic audio-visual systems.

Work Location: 198 Bank Street, MacArthur Square, Norfolk, VA 23510 Work Hours: 40 hours per week; part or full days 8:45 AM – 5:15 PM Tue-Sat. Some Holiday work.