Museum Attendant

Museum Attendant

Print (

Apply



Museum Attendant

Salary

$40,768.00 - $68,300.62 Annually

Location

MacArthur Square, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14316

Department

Cultural Facilities, Arts & Entertainment

Division

MacArthur Memorial

Opening Date

08/13/2026

Closing Date

8/25/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

The MacArthur Memorial is a museum and research center dedicated to preserving and presenting the story of the life of General of the Army Douglas MacArthur. The Memorial also pays tribute to the millions of men and women who served with General MacArthur in World War I, World War II, and the Korean War. Situated in downtown Norfolk, VA the Memorial consists of a museum, archive and research center, education center, theater, welcome center, and a gift shop. A visit to the Memorial will allow you to explore the life of one of America’s greatest and most complex leaders.

We are seeking a Museum Attendant to serve as a front-line visitor services representative, facilities security, and assisting during special events. This position is essential to providing outstanding customer service while aiding in public education and historic preservation.

Department Hiring Salary Range: $40,768

Essential Functions

Essential functions include but are not limited to:

• Provides visitors with informational materials and answers questions regarding General Douglas MacArthur and United States history.

• Opens & closes facilities; sets security alarms.

• Regularly inspects facilities and displays for security, temperature, and humidity.

• Monitors visitor activity to ensure compliance with established regulations, safety practices, and laws.

• Answers phone and in-person inquiries in a courteous and efficient manner; refers calls to appropriate person or office; takes messages.

• Greets visitors and provides appropriate direction.

• Corrects and/or reports unsafe conditions and inoperable equipment.

• Compiles records, tabulates attendance, and prepares simple reports.

• Requires knowledge of excellent customer service methods of interaction with the public to foster mutual respect.

• Requires ability to communicate effectively, both orally and in writing.

• Requires ability to perform basic clerical tasks.

• Requires ability to make independent decisions.

• Must be able to raise and lower several flags on outdoor flagpoles, including climbing stairways/ladders in Memorial dome to raise and lower dome flag.

• Must be able to operate telephone, audio/visual, and security equipment.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Six months in Security, Customer Service, Office Administration; or in a museum environment, depending on assignment.

Academic coursework in U.S. History, World History (20th century), or Museum Studies preferred.

The preferred candidate will possess excellent interpersonal skills, an interest in history and basic knowledge of museum best practices; will demonstrate the ability to work as a team member to provide excellent customer service to museum visitors; experience with basic audio-visual systems.

Additional Information & Requirements

Work Location: 198 Bank Street, MacArthur Square, Norfolk, VA 23510

Work Hours: 40 hours per week; part or full days 8:45 AM – 5:15 PM Tue-Sat. Some Holiday work.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

03

Please select the highest level of education you have completed.

• High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate's Degree

• Bachelor's Degree

• Less than High School Diploma/GED

04

Do you possess one year of experience in visitor services, the hospitality industry, or security work?

• Yes

• No

05

Do you possess experience working with limited supervision and responsibility for making independent decisions?

• Yes

• No

06

Briefly describe your experience working with limited supervision and responsibility for making decisions.

07

Do you have experience serving as a lead employee working in a team environment?

• Yes

• No

08

This position is responsible for disseminating information about history and General Douglas MacArthur. Briefly describe your education/knowledge in these areas.

09

This position requires considerable weekend and periodic holiday hours. Are you able to meet this requirement?

• Yes

• No

10

This position requires the ability to interact with visitors and ensure a positive visitor experience. Describe your experience with direct visitor/customer contact.

11

The position also requires an hourly rotation between the two frontline desks and patrolling all buildings and MacArthur Square. Do any of these activities present a concern for you?

• Yes

• No

12

This position requires climbing ladders/stairs and performing other physical requirements such as changing lightbulbs, setting up/breaking down tables for events, directing bus parking, and raising/lowering flags. Do any of these activities present a concern for you?

• Yes

• No

13

Are you now, or have you ever worked at the MacArthur Memorial in a paid or unpaid position?

• Yes

• No

14

The expected salary for this position is $40,768. Are you willing to accept this salary?

• Yes

• No

15

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

Apply

Please verify your email address Verify Email