Shift Lead

Job Purpose Supports and directs the Management Team in running successful shifts, leading hourly Team Members through role‑model leadership of the Company’s Core Values. Job Responsibilities Supervises restaurant operations by directing and coordinating activities consistent with established goals, objectives, and policies. Promotes and complies with implemented programs to ensure attainment of the business plan for growth and profit. Provides direction and structure for hourly Team Members based on General Manager guidelines. Identifies any operational issues and gives timely feedback to the team so they can impact operational opportunities. Follows and promotes all operational goals and follow‑up plans set forth by the General Manager. Ensures guests receive fresh, high‑quality food and outstanding service according to brand standards. Ensures shifts run smoothly with all guests receiving a wow experience. Other duties as assigned. Qualifications Must be 21 years of age or older. Must be a high‑performing Team Member who has a history of leading by example. Ability to prioritize and balance multiple tasks simultaneously. Ability to cope with pressure and work under pressure. Ability to work effectively and cooperatively with fellow Team Members. Excellent oral communication skills. Possess the ability to motivate and maintain effective working relationships with all Team Members. #J-18808-Ljbffr