Airline Wheelchair Supervisor

Airline Wheelchair Supervisor Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities A Wheelchair Supervisor works at an airport facility and oversees the wheelchair operation. Responsibilities include oversight of the wheelchair operation to ensure that all passengers requiring assistance are served in a manner that exceeds expectations. This position may also include assisting by pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly, asking each passenger the safety and security questions. Push wheelchair passengers to and from gates Roll customer‑occupied wheelchair safely down the jet bridge Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair Complete any necessary wheelchair or incident reports Follow dispatcher gate orders Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs; assist passengers with any problems, questions, or concerns Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities Exceed customer service standards Carry out other duties as assigned Qualifications Must be at least 18 years of age Be authorized to work in the United States Must be able to clear a background and drug screen At least one year of supervisory experience Airline experience preferred Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers Complete all required training including airport compliance Able to obtain an airport badge Appearance Guidelines For all male employees a fully grown in, well‑maintained mustache, beard or goatee is permitted No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well‑maintained approved uniforms must be worn on shift Additional requirements as specified by management Salary Range: $17.00 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate. Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. We are here to assist you. #J-18808-Ljbffr SP+